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person in charge resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Order Accuracy
  • Order Delivery Practices
  • Point of Sale Knowledge
  • Menu Memorization
  • Hospitality Service Expertise
  • High-Volume Dining
  • Guest Seating Arrangements
  • Daily Specials Memorization
  • Ordering Procedures
  • Table Setting Knowledge
  • Beverage preparation
  • Dining area maintenance
  • Cash handling
  • Food running
  • Menu presentation
  • Performance improvement
Work History
08/2020 to Current
Person in Charge Town And Country Markets Shoreline, WA,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Performed annual evaluations and reviews for large staff of employees.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Interviewed, hired and trained new employees for production positions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Checked guests' identification before serving alcoholic beverages.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
01/2017 to 05/2017
Hostess Firstservice Residential Tucson, AZ,
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Used cash registers and credit card machines to cash out customers.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
12/2015 to 05/2016
Concessions Worker Silverspot Cinemas Atlanta, GA,
  • Consistently provided friendly service to promote better customer engagement.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Corrected order issues, provided refunds and replaced items.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Adhered to alcohol service policies and procedures.
  • Maintained clean, organized workspace according to operational standards.
Education
Expected in 05/2019 to to
Diploma:
Pinnacle High School - Phoenix, AZ,
GPA:
Expected in 05/2023 to to
In The Process : Criminology
Northern Arizona University - Flagstaff, AZ,
GPA:

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Resume Overview

School Attended

  • Pinnacle High School
  • Northern Arizona University

Job Titles Held:

  • Person in Charge
  • Hostess
  • Concessions Worker

Degrees

  • Diploma
  • In The Process

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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