Performance Leader Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-focused managment professional with strength in Data analysis, Call Center Management and Customer Experience. Proactive leader with strengths in communication and collaboration. Proficient in leveraging sales and service behaviors with behavioral development knowledge to promote customer experience and exceed sales objectives. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Performance Lead with demonstrated command of engagement and founding solid relationships. Data driven analyst with a developed aptitude for team building and motivation. Multilingual and fluent in Spanish and English, offering solid comprehension of cultural diversity.

  • Analytical
  • Time management
  • Multitasking
  • Reliable and trustworthy
  • Fluent in Spanish
  • Problem resolution
  • Communication
  • Active listening
  • Project planning
  • Data management
  • Organization
  • Data Driven Decision-making
  • Training & Development
  • Teambuilding
Performance Leader, 10/2020 to Current
Koch Industries, Inc.Waupun, WI,
  • Set clear performance targets and evaluated player and team achievements.
  • Collaborated with area managers, directors, support staff and coaches to maintain consistent performance development program.
  • Performed site evaluations, customer surveys and team audits.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Imparted discipline to all team members and collaborated for great performance.
  • Recognized by management for providing exceptional customer service and relationship development with onshore and offshore representatives.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Maintained updated knowledge through training and external course enrollment.
  • Collaborated with others to discuss new performance development tactics and opportunities.
  • Provides supplemental coaching of first level managers, focusing on organizational best practices to enhance performance.
  • Develops product, sales process, or operational changes in support of new or existing sales programs.
  • Advise, educate, and train sales force on new product, accessory, service features and, pricing plans.
  • Evaluate sales staff needs, reinforce sales skills, implement methods and procedures, and perform scheduled operational audits. Will be using Microsoft Excel to create reports.
  • Support operational transformation across the business and analyze key performance indicators to measure and increase productivity for success at enterprise, divisional and individual levels.
DirecTv Acquisition Team Manager, 05/2019 to 10/2020
  • Initiated training sessions and coached employees to develop effective staff.
  • Solved problems, handled escalated issues and mitigated loss of business.
  • Coordinated and encouraged professional development among direct reports.
  • Oversaw daily workloads and workflow for smooth operations.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Supervised and monitored team productivity by observing daily activities such as adherence to call flow, utilization and metric analysis.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Delegated work assignments and prioritized tasks.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Met with each associate to establish realistic monthly sales goals.
  • Identified business issues, creating customized solutions for individual problems.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Leveraged Sales Representative, 10/2015 to 04/2019
  • Placed orders and answered customer questions over phone to maximize customer service.
  • Identified customer needs to deliver relevant product solutions and promotions and exceed target incentives.
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Demonstrated product features to align with customer needs.
  • Monitored customer order process and addressed customer issues.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education and Training
Associate of Applied Science: General Education, Expected in 12/2015
Wichita Area Technical College - Wichita, KS
  • Promoted from Direct Sales Team Manager to Performance Lead, in less than 18-months
  • Created highly effective new Quick HIT training program that significantly impacted efficiency in skill development and improved operations.
  • Drove 40% improvement in 2 months for wireless attainment through aggressive TM development and Rapid fire execution plan.
  • Summit 2018 Winner
  • Meaningful Impact Appraisal
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Resume Overview

School Attended
  • Wichita Area Technical College
Job Titles Held:
  • Performance Leader
  • DirecTv Acquisition Team Manager
  • Leveraged Sales Representative
  • Associate of Applied Science