performance excellence manager resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
I am seeking a position in the non-profit industry implementing and overseeing quality measurements and other applicable quality initiatives within agency programs. I am striving to provide internal and external direction within an Agency by remaining current with best practices, industry trends and client satisfaction. Summary Performance Excellence Manager- Versatile, reliable and in constant search for more efficient efforts to achieve. I have 3+ years of experience in a management position and 11 years experience in direct services and management support. Diversified skills include client relations, database administration, data collection, documentation of client goals and progress towards goals, and establishing a best efforts rating system.
Class E driver's license Certified in CPR, first aid and bloodborne pathogens
Work History
08/2002 to Current Performance Excellence Manager Ocean Spray | Lakeville, ,
  • Monitor and review the efficiency of each department within the agency and their contributions to the mission of the agency through implementation of a performance management cycle.
  • Oversee the Adult program documentation process; service plans, measureable measurements with data collection, and client progress notes.
  • Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
  • Developed innovative programs and activities based on analysis of community needs and interests.

01/2013 to Present Database Administrator Lockheed Martin Corporation | , ,
  • Coordinate database development and determine project scope and limitations.
  • Develop usable touchpoints for reporting.
  • Specify users and user access levels within the database.
  • Troubleshoot user problems or questions.
08/2013 to 11/2014 Adult Coordinator LifeBridge Partnership | City, STATE,
  • Evaluate the work of staff to ensure that programs are of appropriate quality and that resources are used effectively.
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Ensure the program is compliant with funding source.
09/2002 to 08/2013 Community Training Specialist LifeBridge Partnership | City, STATE,
  • Provide direct service and support to individuals with developmental disabilities, such as assisting with mobility, eating, restroom, intellectual guidance or resolving behavioral conflicts.
  • Plan and conduct programs with small groups of adults with disabilities to maintain and/or build skills for independence while providing opportunity for inclusion in the community.
  • Monitor, evaluate, and record client progress according to measurable goals described in their individualized support plan.
Expected in May 2001 Bachelors of Science | Forestry interpretation Spanish Southern Illinois University, Carbondale, IL GPA:
Forestry interpretation Spanish Xi Sigma Pi- Member of the Forestry Honor Society to promote, secure, and maintain a high standard of scholarship within forest resources management education.

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Resume Overview

School Attended

  • Southern Illinois University

Job Titles Held:

  • Performance Excellence Manager
  • Database Administrator
  • Adult Coordinator
  • Community Training Specialist


  • Bachelors of Science

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