I am seeking a position in the non-profit industry implementing and overseeing quality measurements and other applicable quality initiatives within agency programs. I am striving to provide internal and external direction within an Agency by remaining current with best practices, industry trends and client satisfaction. Summary Performance Excellence Manager- Versatile, reliable and in constant search for more efficient efforts to achieve. I have 3+ years of experience in a management position and 11 years experience in direct services and management support. Diversified skills include client relations, database administration, data collection, documentation of client goals and progress towards goals, and establishing a best efforts rating system.
Class E driver's license Certified in CPR, first aid and bloodborne pathogens
Performance Excellence Manager, 09/2002 to Current LifeBridge Partnership – Creve Coeur MO
Monitor and review the efficiency of each department within the agency and their contributions to the mission of the agency through implementation of a performance management cycle.
Oversee the Adult program documentation process; service plans, measureable measurements with data collection, and client progress notes.
Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
Developed innovative programs and activities based on analysis of community needs and interests.
Database Administrator, 01/2013 to Current Creve Coeur MO
Coordinate database development and determine project scope and limitations.
Develop usable touchpoints for reporting.
Specify users and user access levels within the database.
Troubleshoot user problems or questions.
Adult Coordinator, 08/2013 to 11/2014 LifeBridge Partnership – Creve Coeur, MO
Evaluate the work of staff to ensure that programs are of appropriate quality and that resources are used effectively.
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Ensure the program is compliant with funding source.
Community Training Specialist, 09/2002 to 08/2013 LifeBridge Partnership – Creve Coeur, MO
Provide direct service and support to individuals with developmental disabilities, such as assisting with mobility, eating, restroom, intellectual guidance or resolving behavioral conflicts.
Plan and conduct programs with small groups of adults with disabilities to maintain and/or build skills for independence while providing opportunity for inclusion in the community.
Monitor, evaluate, and record client progress according to measurable goals described in their individualized support plan.
Bachelors of Science: Forestry interpretation Spanish, May 2001 Southern Illinois University - Carbondale, IL Forestry interpretation Spanish Xi Sigma Pi- Member of the Forestry Honor Society to promote, secure, and maintain a high standard of scholarship within forest resources management education.