Skilled Pbx Operator efficient in customer support in high call volume setting. Basic computer skills and excellent telephone etiquette. Call Center Representative who maintains a high level of professionalism, patience and efficiency to decrease customer dissatisfaction and maximize customer loyalty. Crew Member dedicated to addressing customer concerns with speed, accuracy and professionalism as well as consistently meeting goals beyond expectation.
Answering incoming calls in a high volume setting. Efficient in working various multi-line/computerized software systems such as: Nortel, Executon, Avaya, Amtelco, Telecom, Simplex etc. Additionally responsible for dispatching emergency personnel in the event of crisis such as Memphis Police Dept. Memphis Fire Dept and Ambulatory Care Services (911). Furthermore responsible for monitoring Ohmeda Gas Alarm Systems alongside the Central Energy Plant Dept. HIghly trained in implementing emergency procedures such as, Dr.Reds, Harvery Teams, Rapid Response Teams, Dr. Child, Dr.Blue, Inclement Weather Announcements etc. Proficient in utilizing overhead paging systems, beepers, Alpha Paging and paging on-call medical staff as needed. Also responsible for placing long distance calls/international calls upon authorization, transferring calls and conferencing call for Non-English speaking person to the Cyracom-Language Line when needed. Responsible for documenting/recording medical events as relating to patient care such as, discharges, admissions, patients transfers and expiration (deaths) etc. Additionally responsible for maintaining open line of communication with medical staff (internal, external) to ensure highest level of quality patient care with professionalism. Assisted parents/patients/patient families to various departments and training security personnel. Ability to work independently without direct supervision and make immediate sound judgement in critical situations. Articulate, audible speaking voice, great work ethic, morals and positive disposition. Basic computer skills, light clerical work and ability to type 34 wpm.
Answering calls in a fast paced environment. Experienced in working a multi-line phone system such as Executone, Nortel, and Telecom. Responsible for contacting sales persons and management personnel. Also responsible for transferring calls to its appropriate departments and placing long distance calls upon authorization. Assisted in problem resolution as relating to sales and service contracts. Responsible for maintaining a log of events withing company, assembling sales folders and filing. Light clerical duties, knowledge in usage of office equipment and ability to type wpm. Courteous, bubbly attitude and a team player.
Responsible for greeting guests, receiving customer orders and maintaining a clean welcoming environment for consumers internally and externally. Specific janitorial duties include, mopping floors, cleaning tables, dishes etc. Responsible for preparing quality meals for consumer consumption quickly and accurately. Conducted monetary transactions daily such as accounts receivable, payable and balancing register funds for excessive periods of time. Excellent customer service skills, communication skills and interaction with the outside public. Great attitude and very hardworking. Some manager experience and training.
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