Consecutively, 6 years Customer Service / Call Center Environment (inbound / outbound).Over 6 years business experience with light accounting experience and general office duties. Licensed Realtor with a developed ability to communicate with the public and an eye for detail. Semi-fluent Spanish. Ability to prioritize and complete multiple tasks simultaneously to meet deadlines. Excellent written and verbal communication skills. Computer literate in most computer programs with typing skills 40-50 wpm.
Assist US Bank customers through data based customer service over the phone.
Funds transfers, account balances, submit credit card applications, refund nsf fees, file check card disputes.
Typically, what ever you will call your banking institution for is generally how I assist US Bank customers.
Answer inbound calls regarding customer accounts and provide high quality customer service assistance.
Submit customer requests, answer questions that frequently require analysis of the situations to determine best course of actions.
Post payments and process transactions in appropriate system or manual procedures.
Consistently meet client requirements for every call.
Active Florida Realtor. Assisting buyers, sellers and renters in Real Estate transactions.
Office duties, contract writing and attention to detail is paramount. Maintain up-to-date knowledge of Real Estate practices, principles and laws.
Responsible for a number of administrative duties filing, and faxing. Data based customer service, inbound/outbound calls.
Maintained the front desk and reception area in a neat and organized fashion. Work customer service with a 10 line switchboard that transfers calls throughout the dealership.
Transport steel to machine operators to assist with production. Handle the shipping and receiving operations by the individual shipping operation guidelines. Restock unused material, responsible for inventory control and weighed all scrap for pick up. Lift truck license required for this position.
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