Payroll Specialist II Resume Example ADP

PAYROLL SPECIALIST II

Summary

Highly competent payroll professional dedicated to completing all payroll tasks with perfect precision and efficiency. Comprehensive knowledge of payroll functions, tax forms, and pre-tax deductions; able to coordinate local, state and federal tax filings. Exceptional consultative approach to working with clients and delivering optimal solutions to payroll needs.

Experience

ADPJanuary 2011 to CurrentPayroll Specialist II
Alpharetta, GA

Produce timely and accurate payroll (includes all interface and payroll processing activities) § Ensure quality controls in the payroll process and update documentation- includes reconciliation of results and audit checks § Act as day-to-day liaison with client designated contacts for payroll-related processing § Respond to client inquiries and take appropriate action ensuring timely review and resolution of issues § Work effectively ADP business groups to resolve client issues.
Create and maintain client payroll procedure manuals and business process documents § Highlight and escalate relevant matters that may impact the running of client payrolls § Process relevant tax forms for employees § Conduct timely and accurate processing of cyclical events including month-end, quarter- end, and year-end activities; Balance client data for QTR and YE § Audit work of other team members § Monitor and report on payroll performance metrics related to assigned clients § Maintain up to date knowledge and expertise of statutory legislation and ADP systems § Manage client issues in CRM system and work with client and internal partners to classify, prioritize and follow-up § Provide consultative advice, mentoring support and guidance to clients on payroll processes and changes, as well as area of expertise § Analyze and resolve complex issues encountered within the team and/or client; Demonstrate strong analytical and error resolution skills for complex payroll environments § Identify, recommend and implement process improvement methodologies that strengthen service delivery § Provide training, guidance, and mentoring of team members to develop and improve individual skills while increasing team performance.

PAYCHEX, INCJanuary 2006 to January 2010Senior Payroll Specialist
Kennesaw, GA

Responsible for accurate and timely payroll processing and generating reports and payments to government agencies, insurance companies and financial institutions § Contact clients via regular appointment, verify and enter all necessary payroll data to process and meet client payroll schedule § Perform computation and disbursement of salaries, wages, overtime and PTO § Process deductions, including employee benefit contributions, insurance allocations and garnishments § Research and resolve client system problems and serve as primary contact for tax compliance inquires § Manage remittance of off-cycle checks, including 401K, Profit Sharing payments, FSA medical and dependent care allowances and bonuses § Maintain high rate of client retention by fostering positive working relationships.

CENVEO, INCJanuary 2004 to January 2005Customer Service Representative II
WA

Handle and support over 100 accounts worldwide § Communicate with clients regarding products, printing requirements, order status, and other inquiries § Collect data/specs and extensively researched account history to obtain quotations and determine profit margins.
Coordinate all processes of production with all departments to ensure accuracy and to meet strict deadlines.
Coordinate and monitor customer stock releases and inventory levels.
Assist in the resolution of customer concerns and/or complaints.

QWEST COMMUNICATIONS, INCJanuary 2000 to January 2002Seattle, WA

Interact with residential customers via inbound calls § Consult with customers to gather information and make recommendations for their communication and entertainment needs § Meet required sales objectives by selling company products and services § Consult, multi-task, and problem solve with the customer § Act as liaison between customers and internal business offices § Maintain high rate of client retention by fostering positive working relationships.

Education

AMERICAN PAYROLL ASSOCIATION2012FPC CertificationAtlanta, GA

UNIVERSITY OF PAYCHEX2006Advanced Certification Training for Senior Payroll Specialists (2007) Certificate: Business, Accounting and PayrollRochester, NY

BELLEVUE COLLEGE2005Bachelor of Business AdministrationBellevue, WA

Skills

Accounting, ADP, Balance, business process, Interpersonal, CRM, client, clients, Client Relations, delivery, documentation, financial, FSA, forms, government, HR, insurance, inventory levels, Mentor, mentoring, Excel, Multitasking, Enterprise, Organizational, Payroll, payroll processing, processes, process improvement, Profit, quality, Research, selling, sales, tax compliance, tax, Troubleshooting, Written, year-end

Resume Overview

Companies Worked For:

ADP
PAYCHEX, INC
CENVEO, INC
QWEST COMMUNICATIONS, INC

School Attended

AMERICAN PAYROLL ASSOCIATION
UNIVERSITY OF PAYCHEX
BELLEVUE COLLEGE

Job Titles Held:

Payroll Specialist II
Senior Payroll Specialist
Customer Service Representative II

Degrees

FPC Certification
Advanced Certification Training for Senior Payroll Specialists (2007) Certificate: Business, Accounting and Payroll
Bachelor of Business Administration

Payroll Specialist II Resume Example

Resume Score: 90%

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