Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Coursework in Human Resource Management and Business Administration
Customer Support Payroll Specialist-Call Center
Assist Customers via Chat and Phone with their Payroll Software, Troubleshooting, Exporting to Quickbooks, creating paychecks, assist customers with tax payments and filing tax forms. Problem Solving and Tech Support for the Small Business Owner in all preparation for Payroll and Taxes. Project Management, Training, Mentor and Coaching of the New Hire Class.
My responsibilities at the Law Firm include, pulling Claims, reviewing and analyzing each document in a claim to insure that the Claimants are submitting accurate information, in reference to the BP oil spill. Add financial data and additional documents into the database system for processing. Once all data has been entered and analyzed I then send the claim on for payment, or for additional review. I was selected for the Audit Team to enter and analyze all data into an excel spreadsheet to insure that a claimant was not trying to commit fraud.
As a Realtor I represent buyers and sellers with the purchase or sale of real estate. I also assisted landlords and tenants with the leasing of properties. My duties included marketing, research, setting up appointments with contractors and inspectors making sure that all maintenance work had been performed on the properties. In dealing with clients, customers, inspectors, attorneys, mortgage companies and other agents I always performed my duties with a strict code of ethics and professionalism. I coordinated entire transactions from start to finish this detail included Market Research, Pulling Comps, Reviewing Tax Data, Marketing of properties as well as myself as an Agent, Corresponding with prospects from leads, signs and advertisements. Writing Contracts, Addendums and all necessary documents to perform the sale or rental of each property.
My responsibilities included running the billing department of a mid-size law firm. Duties include entering time and cost into Timeslips, printing pre-bills in Timeslips and distributing to each attorney for review. Upon the return of the pre-bills, I made all changes and adjustments, ensuring that all invoices were correct before leaving the firm. I assisted all Attorneys, Paralegals and staff with client data, billing questions and research. I also prepared and evaluated all monthly reports, evaluating monthly A/R totals to ensure collection of monies due to the firm.
My responsibilities as the Office Manager/Legal Assistant of the Law Firm included the daily operations of a Law Firm, scheduling appointments for clients drafting pleadings and preparing documents for hearings, scheduling court hearings. Assisting our clients with the information that was need for the individual cases. I was also responsible for managing the general ledger, budgeting, financial reporting, payroll, account payables, account receivables and monthly tax preparation. Training any new assistants, client file setup and maintenance. Entry of attorney and office staff time and expense in Timeslips
We handled Domestic Relations, Bankruptcy, Personal Injury and Workers Comp.
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