Solutions-oriented Information Technology professional dedicated to resolving system implementation and performance issues, creating new designs and solutions. Recognized for successful integration of mobile technologies, resolving complex issues and creating excellent technical documentation. Competencies include Object Oriented Programming, Virtualization, Mobile Technologies, Systems Integration and Architecture, Software Development Life Cycle (SDLC) and Microsoft Office products including Office 365 and Visio. Computer Science degree was concentrated in Java programming, application development and systems information technology.
Provided excellent customer service to the customer for the PayPal solution.
10/2011 to Current
Systems Integration Engineer II
Project lead and solution expert for TCxAmplify- Toshiba Commerce Mobile Solution.
Led to a successful integration into customer's production environment.
Recognized for excellent technical document writing for both internal and external clients.
Maintained lead role in configuring and integrating customer's Windows mobile tablet solution with Oracle Retail and various hardware peripherals.
Developed new solutions for customers such as high availability solutions and design of customer infrastructure using Virtualization technologies.
Recognized for superior performance for supporting and troubleshooting of customer systems.
Responsibilities: Integration of new hardware, devices, mobile technologies (Android, iOS) and various software such as Oracle Retail, IBM Director, LOC SMS and Toshiba Commerce Solutions to work with one another.
Tier III End Support for customers and enterprise users.
Includes troubleshooting software and hardware issues via phone or email for customer production issues.
LOC SMS server administration, software implementation, scripting, configuration and support.
Create training, solution design, installation and technical documentation for support teams and customers on various projects and use Visio for software flow charts and network diagrams.
Responsible for solution design from start to finish using SDLC.
Includes gathering customer specifications, development, testing, and successful integration.
Perform software updates and upgrades such as applying patches and keeping systems up-to-date for both customers and enterprise users.
Troubleshot and fix hardware issues including servers, desktops, network equipment and peripherals.
Responsible for lab installation, setup, testing, and maintenance by re-imaging and backing up systems using Acronis and Clonezilla software.
Maintain and resolve issues with customer databases such as IBM DB2 and MySQL.
Configure software for integration with customer specific hardware.
Provide support for LAN and wireless connectivity issues through the use of network tools such as Wireshark, telnet, tracert, ping and inSSIDer.
Keep internal teams up-to-date by documenting solutions for hardware or software conflicts Deploy and migrate VMware virtual machines and templates to test customer software and for systems engineer usage on projects.
Customer report generation using HTML and MySQL Scripting.
10/2010 to Current
Tolt Solutions － Taylors, SC
Tolt Solutions works with clients in the specialty retail, grocery, convenience, and food service industries, pairing innovative strategies with best-in-class technology and service.
10/2010 to 10/2011
Worked with Systems Engineer Team.
Assisted customers with hardware and software issues.
Worked on customer support contracts.
Recreated difficult problems to find solutions.
Education and Training
Bachelor of Science: Computer ScienceUniversity of South Carolina Upstate － Spartanburg, SCComputer Science focus in Enterprise Solutions: accredited by the Accreditation Board for Engineering and Technology (ABET)