Dynamic and highly qualified payoff and reinstatement specialist with extensive knowledge of finance and close processes
Assigned to foreclosure and mortgage payoff and reinstatement department. Concentrated on loans that have been foreclosed or needed payoff/reinstatement letters. Acted as part of a team to provide internal and external Payoffs and Reinstatements; Utilized proprietary software to research lenders and borrowers; Reviewed payoff and reinstatement process that pertains to financing of loans; Prepare documentation for Payoff and reinstatement for mediation/ conciliation: Requested payoff and reinstatement quotes for mediation purposes.; Processed payoff and reinstatement letters for borrowers who would like to payoff their loans or reinstate their mortgages; extensive contact with borrowers and client contact.
Supervised daily company operation, providing scheduled service repairs (radio, radar, automation systems); Worked closely with customers and in-house technicians. Delivered assigned tasks on a timely basis. Prepared customer invoices for services rendered. Accounts Payable/Receivable. Responsible for banking transactions. Reconciled wire transfers. Audited inventory. Scheduled parts pickups/returns and travel arrangements.
Managed a leasing portfolio of over $2 million per month and prepared monthly reports. Handled all client issues pertaining to lease. Prepared all paperwork for Out of Business and Bankruptcies. Skipped trace and reviewed D&B credit information on clients. Reviewed payment history on accounts. Assisted other A/R Specialists and interacted daily with sales representatives and dealer services to provide customer satisfaction.
Managed and negotiated decisions to terminate or reactivate past due accounts. Kept an average delinquency of 3.9% for 12 consecutive months. Resolved billing issues and disputes. Evaluated accounts for potential write-off. Worked effectively with various departments (sales, customer service, legal, and cash). Posting and other locations across the country.
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