Primary contact between State Farm agent offices, policyholders, and departments to resolve account issues: Determine customer needs. Explain billing notices, verbally or in writing. Demonstrates a working knowledge of processes, policy types, standards, and codes as it relates to billing. Set up and manage new and existing accounts. Perform routine and complex maintenance of SFPP accounts. Review and handle insurance policy changes and transfers. Use judgment, reasoning, and critical thinking to assist customers. Work with other SFPP offices in an effort to review and improve SFPP policies and procedures. Knowledgeable of how state and federal laws impact the billing process. Maintains a positive image of State Farm and SFPP through interaction and relationship building with our customers.
Default Loan Specialist and Customer Service Advisor responsible for management of over 100 national accounts in a call center environment. Interviewed customers for review of accounts in default. Set up new accounts, analyzed financial information, income documents, monthly expenses, and monitored all assigned loans. Provided assistance for all loan applicants to determine eligibility for options to cure delinquency. Scheduled payments, and posted payments to accounts in default. Exceeded department goals by maintaining level of excellence in all calls and account management.
Jefferson State / American School of Banking Birmingham, AL Non- Degree Banking Finance Administration
Loans, Payments, Maintenance, Accounting, Audit, Closing, Documentation, FHA, HUD, Quality Assurance, Remittance, Assurance Analyst, Account Management, Accounts In, And Account, Call Center Environment, Customer Service, National Accounts, New Accounts, Of Accounts, Receptionist, Retail Sales, Mortgage, Mortgage Operations, Operations, Billing, Existing Accounts, Liaison, Relationship Building, Banking Loan, Call Center Representative, Cash, Cash Management, Customer Support, Etiquette, Forecasting, Loan Operations, Multi-line, Multi-line Phone, Posting, Sale Of, Sales, Sales And, Telephone, Training, Finance, Interior Design, Real Estate
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