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Pawnbroker Resume Example

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PAWNBROKER
Career Overview
I am a friendly, sincere, hardworking, and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in customer service industry, I love to learn, and I'm always up to challenge whatever the situation. I get along well with others, and also working efficiently on my own. I will like a position where I can develop and excel while giving my best to an employer.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Inventory control familiarity
  • Large cash/check deposits expert
  • Store maintenance ability
  • Courteous demeanor
  • Opening/closing procedures
Accomplishments
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.
Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
Pawnbroker10/2014 to 09/2015Cashamerica Corp.Houston, Texas
Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store.
Answered customers' questions and addressed problems and complaints in person and via phone.
Informed customers about all product lines and services offered by the company.
Dispatcher09/2013 to 09/2014Michel & Patricio Transport CorpMiami, Florida
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Processed shipment documents neatly and efficiently for each load.
Retained valid proof of insurance and registration in vehicle at all times.
Maintained records required for compliance with state and federal regulations.
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Counter Service08/2012 to 09/2013Lucy's CaféMiami, Florida
Cleaned and prepared various foods for cooking or serving
Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
Prepared and served hot and cold beverages
Prepared coffee-based and other beverages on request; serve prepared pastries and other food items
Counter Service08/2011 to 09/2011La Latina RestaurantNorth Miami, Florida
Checked the quantity and quality of received products
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned and prepared various foods for cooking or serving
Hostess06/2011 to 08/2011Brisa Bistro Hilton HotelMiami, FL
Greeted all guests in a courteous and professional manner.
Assisted guests with any special requests during their visits.
Greeted guests and sat them at tables or in waiting areas
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Hostess and Cashier06/2010 to 05/2011Sonia's Seafood RestaurantMiami Shores, FL
Assisted diners with seating as needed
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers /
Communicated with customers regarding orders, comments, and complaints.
Suggested additional items to customers, as appropriate, to increase restaurant sales.
Correctly calculated charges, issued bills and collected payments.
Beauty Advisor and Brand Promoter10/2009 to 05/2010John Bull Corp. La Perfumerie's storeNassau, The Bahamas
Met incoming customers and provided immediate assistance.
Completed purchases with cash, credit and debit payment methods.
Increased purchase totals by recommending additional items.
Provided expert product and service information.
Developed and executed sales promotions.
Assitant Manager06/2008 to 10/2009John Bull Corp. Tous storeNassau, The Bahamas
Monitored customer preferences to determine focus of sales efforts.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Shared product knowledge with customers while making personal recommendations.
Created and directed sales team training and development programs.
Sales Associate06/2007 to 06/2008John Bull Corp. Bvlgari storeNassau, The Bahamas
Increased purchase totals by recommending additional items.
Completed purchases with cash, credit and debit payment methods.
Greeted store customers promptly and responded to questions with knowledgeable service.
Delivered products to customers in timely manner.
Waiter02/2007 to 07/2008Havana Cafe Cuban RestaurantNassau, The Bahamas
Kept drink stations clean and ready for service
Placed food servings on plates and trays according to orders or instructions.
Prepared and served hot and cold beverages.
Observed diners to anticipate any additional needs and respond to requests,
Provided guests with menus.
Tobacco Promoter and Sales associate02/2006 to 02/2007Gray Cliff Hotel and HumidorNassau, The Bahamas
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Offered exceptional customer service to differentiate and promote the company brand.
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Front Desk/ Customer Service01/2004 to 02/2006Polo Bear Aconditioning companyNassau, The Bahamas
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Educational Background
Management CertificateFeb.2009Queen Elizabeth SchoolNassau, Bahamas
Bachelor DegreeJul.1996Julio A.Mella , Municipal Plaza, Havana, Cuba
High School DiplomaJul.1991Jose A. EcheverriaHavana, Cuba
Certifications
Management Certificate, Accounting Diploma, HSD.
Languages
Bilingual Spanish/English
Skills
Professional and friendly.
Cash handling.
Multi-tasking.
Careful and active listener.
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Resume Overview

Companies Worked For:

  • Cashamerica Corp.
  • Michel & Patricio Transport Corp
  • Lucy's Café
  • La Latina Restaurant
  • Brisa Bistro Hilton Hotel
  • Sonia's Seafood Restaurant
  • John Bull Corp. La Perfumerie's store
  • John Bull Corp. Tous store
  • John Bull Corp. Bvlgari store
  • Havana Cafe Cuban Restaurant
  • Gray Cliff Hotel and Humidor
  • Polo Bear Aconditioning company

School Attended

  • Queen Elizabeth School
  • Jose A. Echeverria

Job Titles Held:

  • Pawnbroker
  • Dispatcher
  • Counter Service
  • Hostess
  • Hostess and Cashier
  • Beauty Advisor and Brand Promoter
  • Assitant Manager
  • Sales Associate
  • Waiter
  • Tobacco Promoter and Sales associate
  • Front Desk/ Customer Service

Degrees

  • Management Certificate Feb.2009
    Bachelor Degree Jul.1996
    High School Diploma Jul.1991

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