To obtain a position which will help execute my customer service skills and broaden my knowledge for the benefit of the company.
Prevented store losses using awareness, attention to detail and integrity.
Prepared and sold broad range of merchandise to individuals via Ebay.
Interacted with customers to follow-up on shipping status' and expedited orders.
Estimated price of valuables,ex:coins, gold and silver jewelry and paid money to the customer based on value.
Responsible for shipping out orders in a timely manner.
Performed store opening and closing duties, including counting cash drawers and checking equipment for proper functioning.
Processed merchandise returns or exchanges.
Provided accurate information in response to customer inquiries.
Built customer loyalty and satisfaction by placing follow up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Contacted delinquent, charged-off, or high-risk clients to secure payment.
Determined cause for delinquency on active loan/credit card accounts.
Educated customers on account terms, payment programs, and methods.
Navigated a computerized data entry system and other relevant applications.
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