Patient Services Representative July 2011 to Current
I am responsible for several key components of the front office medical process.
As a result of my skills and continuous desire to learn, I have helped build our newly opened cardiac practice into one of the fastest growing providers of service in the region.
Selected Contributions: Won "Service Excellence Award" for instrumental role in driving record-high sales increases, propelling store to improve ranking from #32 in territory to #5 by 2008.
Reduced staff turnover by 15% in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
Elevated store's guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
Served on special taskforce charged with turning around under-performing stores.
Trained CSRs and managers in five struggling stores, and contributed to significant improvements in guest satisfaction and sales.
Exemplified the second-to-none customer service delivery for which Adventure Works is nationally renowned in all interactions with customers.
July 2010 to CurrentErlanger Medical Center
Help Desk Clerk July 2009 to November 2010Chattanooga State College － Chattanooga, TN
Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service deli.
Directed 18 employees and managed P&L, sales, inventory, merchandising and cost controls.
Maintained high standards in sanitation and safety and complied with regulatory guidelines.
Transformed operation that was posting annual losses to achieve $159K+ in profits within one year.
Met or exceeded all sales targets despite increased competition presented by the opening of two new local delis.
Introduced training programs that enhanced employee performance and helped build a motivated workforce.
PresentBethel University － Chattanooga, TNEarned 33 credits; Concentration: Organizational Management
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety. Owned and operated a business for several years which further enhanced my superior communication and strategic planning abilitites.
benchmarking, Business Management, Cost-Reduction, Customer Satisfaction, Customer Service, delivery, driving, food safety, front office, inventory, inventory control, leadership, Teambuilding, loss prevention, Management
Training, merchandising, Works, Operations Management, Organizational, policies, Retail, safety, Sales, seminars, strategic planning, Supervision, swift, time management, employee-development, training programs