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patient service representative resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

An energetic individual eager to bring strong esthetic skills to a company in need of a professional esthetician with excellent communication, out going and successful team building skills. Seeking a challenging position as an esthetician in order to continue building skills and clientele. Articulate with a positive personal image.

Skills
  • Facials
  • Lash extensions
  • Brow waxing and Lamination
  • Lash tinting
  • Fluent in Spanish
  • Sterilization procedures
Experience
11/2019 to Current
Patient Service Representative Mercy Medical Center - Baltimore, Md Columbia, MD,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
10/2017 to 10/2019
Front Desk Dental Assistant Marshfield Clinic Weston, WI,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
11/2013 to 10/2017
Dental Assistant Burgs Children’s Dentistry City, STATE,
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
  • Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Supported dentist chairside with root canal and extraction procedures.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
  • Assisted dentist with completing procedures.
Education and Training
Expected in 10/2021 to to
Aesthetician License :
Paul Mitchell Salt Lake City - Holladay , UT
GPA:
Expected in 06/2007 to to
High School Diploma:
Horizonte Instruction And Training - Salt Lake City, UT
GPA:

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Resume Overview

School Attended

  • Paul Mitchell Salt Lake City
  • Horizonte Instruction And Training

Job Titles Held:

  • Patient Service Representative
  • Front Desk Dental Assistant
  • Dental Assistant

Degrees

  • Aesthetician License
  • High School Diploma

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