Accomplished member of the Patient Relations Department for 13 years with Significant Growth, most of which holding management positions/titles; totaling over 17 years' experience in Healthcare. Consistently demonstrate the ability to manage a highly visible team including Supervisors and Managers, effectively. Targeting patient satisfaction; through staff relations and quality improvement; to assure a positive patient experience. Proficient in combining my in-depth knowledge of the healthcare Industry, practices and legal requirements, with analytical expertise; to improve the customer/patient experience. Developed strong Relationships with community organizations, leaders and members; demonstrated resourcefulness in catering to community organizations insuring and maintaining good relations. Possess strong customer service and management skills, with a keen ability to develop new relationships with a diverse population. Display excellent communication and interpersonal skills with emphasis on analysis, problem solving and team building. My contributions have aided the Patient Relations department, to evolve to its present state.
Experienced professional with strong leadership and relationship-building skills.
* H-Med systems Standard Register SCM (Sunrise Clinical Manager) * Chart Max Transport Tracking Kronos Scheduling time keeping system * Expediter Board Microsoft word and Excel Bed Tracking (Bed Board-Admitting)
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