Patient Registration Clerk Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Reliable employee seeking a career. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Knowledge of Community Services and Programs
  • Communicating to Patients and Families
  • Caring and Empathetic
  • Helpful and Service-Oriented
  • Registration and Scheduling
  • Building Rapport and Credibility
  • Patient Confidentiality and Data Security
  • Patient Needs Assessment and Referral
  • Administrative and Office Support
  • Gathering Information from Patients
  • Verbal and Written Communication
  • Microsoft Office
Work History
Patient Registration Clerk, 11/2020 to Current
Decatur County Memorial HospitalGreensburg, IN,
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Imaged and scanned patient and registration documentation into electronic patient record via Cerner and Power Chart.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Visited patients' rooms to collect insurance and financial information required for registrations.
  • Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Housekeeper, 01/2018 to 11/2020
Land O'lakesIrving, TX,
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Retail Manager, 01/2017 to 07/2019
Cracker Barrel Old Country StoresGreenville, TX,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained and developed new employees for ease of transition into team.
  • Answered questions about store policies and addressed customer concerns.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Created visual store strategy based on market trends.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Salon Manager, 01/2015 to 12/2018
Jc PenneyVisalia, CA,
High School Diploma: , Expected in 05/2003
Dewar High School - Dewar, OK

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Resume Overview

School Attended
  • Dewar High School
Job Titles Held:
  • Patient Registration Clerk
  • Housekeeper
  • Retail Manager
  • Salon Manager
  • High School Diploma