Hardworking employee looking for a quality career opportunity with a growing company. Currently working as a Patient Intake Coordinator in Patient Accounts for UnityPoint Health-Pekin Hospital with extensive experience in customer service and billing procedures.
Accurately recorded and reported test results according to established procedures.
Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting.
Developed and maintained positive customer relationships through effective communication.
Recorded patients' medical history, vital statistics and test results in medical records.
Provided accurate and appropriate information in response to customer inquiries.
Properly directed inbound calls in phone queues to improve call flow.
Scanned and filed forms, reports, correspondence and receipts.
Retrieved requested files and delivered to appropriate personnel.
Reviewed files to check for complete and accurate information.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Balanced batch summary reports for verification and approval.
Conducted month-end balance sheet reviews and reconciled any variances.
Established and maintained effective communication system.
Implemented corrective actions.
Handled telephone inquiries.
Managed medical insurance records, patient charts and company files using online tracking system.
Volunteer Work with San Jose Lions Club, San Jose Illinois.
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