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Patient Intake Coordinator Resume Example

Resume Score: 70%

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PATIENT INTAKE COORDINATOR
Professional Summary

Hardworking employee looking for a quality career opportunity with a growing company. Currently working as a Patient Intake Coordinator in Patient Accounts for UnityPoint Health-Pekin Hospital with extensive experience in customer service and billing procedures.

Skill Highlights
  • Charting expertise
  • Able to lift 50 pounds
  • Understands medical procedures
  • Semi Bilingual in Spanish
  • Valid IL driver's license
  • Bank reconciliations
  • Financial reporting
  • Managing multiple priorities
  • Eye for detail
  • Quick problem solver
  • Calm and level-headed under duress
  • General housekeeping ability
  • Quality control procedures
  • Equipment calibration
  • Active listening skills
  • Seasoned in conflict resolution
  • Adaptive team player
Experience
04/2017
UnityPoint Health-Pekin Hospital - Pekin, ILPatient Intake Coordinator
Acquired insurance authorizations for procedures and tests ordered by the physicians.
Obtained information by contacting appropriate personnel or patients.
Scanned incoming documentation.
Followed-up with insurance companies and individuals to resolve discrepancies.
Maintained 100% compliance with all hospital and government regulations.
Completed registration quickly and cordially for all new patients. 
Quickly responded to staff and client inquiries regarding CPT codes.
Consistently ensured proper coding, sequencing of diagnoses and procedures.
​
04/2016 - 04/2017
UnityPoint Health-Pekin Hospital - Pekin, ILReimbursement Specialist
Followed-up with insurance companies and individuals to resolve provider fee claims and facility claims.
A/R management: Accounts receivable management including timely submission of insurance claims,coordination of benefits, consistent patient billing and/or re-billing, prompt follow up on unpaid claims, and prompt delivery of additional information to resolve unpaid claims.
Maintained complete confidentiality in accordance with organization and legal requirements.
Wrote reports, emails, memorandum, letters and releases.
Met and exceeded departmental goals on multiple projects.
Kept department clean, organized and professional.
06/2013
Pekin ProHealth-Pekin Hospital - Pekin, ILMedical Office Assistant

Accurately recorded and reported test results according to established procedures.

Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting.

Developed and maintained positive customer relationships through effective communication.

Recorded patients' medical history, vital statistics and test results in medical records.

08/2012 - 06/2013
Pekin ProHealth-Pekin Hospital - Pekin, ILPatient Service Representative

Provided accurate and appropriate information in response to customer inquiries.

Properly directed inbound calls in phone queues to improve call flow.

Scanned and filed forms, reports, correspondence and receipts.

Retrieved requested files and delivered to appropriate personnel.

Reviewed files to check for complete and accurate information.

08/2010 - 08/2012
Pekin ProHealth-Pekin Hospital - Pekin, ILReimbursement Specialist

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Balanced batch summary reports for verification and approval.

Conducted month-end balance sheet reviews and reconciled any variances.

08/2009 - 08/2010
Pekin ProHealth-Pekin Hospital - Pekin, ILPatient Service Representative

Established and maintained effective communication system.

Implemented corrective actions.

Handled telephone inquiries.

Managed medical insurance records, patient charts and company files using online tracking system.

Education
12
Illini Central Mason City, ILHigh School Diploma: General
Community Service

Volunteer Work with San Jose Lions Club, San Jose Illinois.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • UnityPoint Health-Pekin Hospital
  • Pekin ProHealth-Pekin Hospital

School Attended

  • Illini Central

Job Titles Held:

  • Patient Intake Coordinator
  • Reimbursement Specialist
  • Medical Office Assistant
  • Patient Service Representative

Degrees

  • High School Diploma : General

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