Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provided accurate and appropriate information in response to Patient inquiries.Demonstrated mastery of customer service call script within specified time frames.Improved customer ratings by 75%. Addressed Patient inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Formulated and enforced Service policies, procedures and quality assurance measures.Provided cross training to multiple staff members.
Selected products for specific routes according to pick sheets.Key member of global distribution operations team, which coordinated shipments across multiple countries. Reduced operating budget by 45% and miss-ships by 60% by implementing new policies and procedures.Unloaded, picked, staged and loaded products for shipping.
Designed displays to make the store experience interactive and engaging.Arranged items in favorable positions and areas of the store for optimal sales.Organized and located inventory and updated store spreadsheets.Upheld stock levels and proper pricing for multiple product lines.Established and maintained proper high traffic displays, resulting in increased sales.
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