Patient Care Coordinator Resume Example Alvernon Optical Inc.

PATIENT CARE COORDINATOR

Professional Summary

Patient Care Coordinator with over 4 years' experience working with both public and private health care settings. Dilopmatic, personable, and adept at managing sensitive situations. Knowledgeable patient care coordinator highly effective at satisfying patient care needs while eliminating unnecessary hospital burdens. Broad knowledge of healthcare services and levels of care, financial options and insurance coverage scope. Known for working positively with care team members to reach creative solutions.

Skills

Healthcare operations
Interdepartmental collaboration
Organizational standards
Database coordination
Conflict resolution
Relationship building
Decision making

Monitoring tools
Scheduling
Verbal and written communication
Documentation
Organizational skills
Goal Setting
Regulatory Compliance

Work History

Patient Care Coordinator, 11/2018 to Current
Alvernon Optical Inc. – Tucson, AZ

Worked with patients and families to develop future plans and discuss care actions.
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Completed documentation of care, hospital actions and patient activities.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Built strong referral network by developing strategic relationships with general practitioners and internists.
Educated patients by explaining preparation instructions for upcoming procedures and tests.
Reviewed medical charts and served as liaison between patient, doctor and hospital.
Managed prescriptions by sending electronic requests for new medications and refills.

Scheduler, 02/2018 to 11/2018
University Termite And Pest Control – Tucson, AZ

Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
Checked prices and calculated totals for accurate invoice processing
Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
Generated department orders and accompanying documentation
Completed daily logs for management review
Implemented improvements to reduce company outsourcing costs
Worked with manager and supervisor to plan and coordinate production schedules
Worked with 5 supervisors and team members to understand supple needs and bring levels within desired tolerance

Receptionist, 02/2017 to 02/2018
National Eye And Ear – Tucson, AZ

Integrated logistic systems into company processes to improve operations and manage work orders and price changes
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Scheduled office meetings and client appointments for team of professional [Job titles]

Supervisor, 02/2016 to 02/2017
A'gaci – Tucson, Az

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Set overall vision and provided team leadership.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Maintained compliance with company policies, objectives and communication goals.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.

Education

Some College (No Degree): Criminal Justice, 2019
University of Phoenix - Tucson, AZ

High School Diploma: 05/2011
Amphitheater High School - Tucson, AZ

Resume Overview

Companies Worked For:

Alvernon Optical Inc.
University Termite And Pest Control
National Eye And Ear
A'gaci

School Attended

University of Phoenix
Amphitheater High School

Job Titles Held:

Patient Care Coordinator
Scheduler
Receptionist
Supervisor

Degrees

Some College (No Degree) : Criminal Justice , 2019
High School Diploma : 05/2011

Patient Care Coordinator Resume Example

Resume Score: 80%

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