Patient Care Coordinator Resume Example Company Name

PATIENT CARE COORDINATOR

Summary

Friendly Dental Receptionist dedicated to greeting every patient with a smile and ensuring front desk day-to-day operations run smoothly as well as maintaining a clean waiting area and office.

Strengths include fluent in both English & Spanish, Managing multi-line phone systems, and professionally addressing patients concerns.

Skills

Bi-Lingual (Fluent Spanish & English)
Pleasant speaking voice
Scheduling Institute proficiency
Understanding of dental insurance
Planning and coordination
Customer service
Insurance billing
Dental staff support
Knowledge of dental terminology and codes
Team building

First Aid/CPR
Multi-line telephone skills
Document control
Cash transactions
Knowledge of HIPAA regulations
Medical records management
Ability to schedule procedures
Supervision
Inventory management
Problem resolution

Experience

Company Name | City, StatePatient Care Coordinator12/2011 - Current

Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
Reviewed inventory levels bi-weekly basis to keep front office well-stocked with neededsupplies.
Communicated with patients to ensure quality of care and develop care plans.
Scheduled evaluations and procedures for patients.
Worked closely with manager to maintain day-to-day operations.
Added more production in schedule then set goal.
Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
Educated patients about post-operative and at-home care for optimal outcomes.
Prepared new patient files and updated existing records with new personal, insurance and medical information.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Answered and managed incoming calls and emails.
Verified, updated and entered patient information into system.
Collected payments from patients and arranged payment schedules.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Registered over 3 to 5 new patients daily.
Supported dentist chairside with procedures including Translation from English to Spanish, Perio Charting, and breaking down rooms.
Scheduled cleanings and dental appointments for patients using Open Dental and Dentrix.
Created bitewing, panoramic and periapical X-ray images for dentist to review.
Protected patients by sterilizing instruments and equipment between every consultation.
Maintained master calendar and scheduled new appointments based on provider availability.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Instructed and educated patients to prepare for oral surgery by providing medication given by dentist, printing a take home sheet followed with instructions/care and scheduling post op appointments via phone or in person.

Company Name | City, StateDental Assistant

Built loyal patient following and retained ALL return patients by providing empathetic and caring service.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed FujiCem2 , filled in the crown and other materials to support dentists during procedures.
Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods, and brushing techniques.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Positioned patients for treatment by making chair adjustments, offering a comfort menu during visit and prepared necessary equipment for procedures.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Entered patient data into dental records system using Open Dental/Dentrix and observed all confidentiality rules to maintain patient privacy.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Educated patients on treatment procedures and post-procedure home care.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Laid out dental instruments and equipment before procedures.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.

Company Name | City, StateFront Desk Receptionist01/2004 - 12/2011

Company Name | City, StateDental Receptionist07/1999 - 12/2003

Education and Training

College of Marin | City, StateRadiology2006

Castlemont High School | City, StateHigh School Diploma1998

Resume Overview

School Attended

College of Marin
Castlemont High School

Job Titles Held:

Patient Care Coordinator
Dental Assistant
Front Desk Receptionist
Dental Receptionist

Degrees

Radiology
High School Diploma

Patient Care Coordinator Resume Example

Resume Score: 80%

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