[Administrative Assistant] who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
Provide a detailed administrative and procedural method of data input to improve accuracy and efficiency. Discretionary keeper of personal client files and account updates. Calculate Coordination of Benefits. Address Customer Service inquiries in a timely and accurate manner.
Communicates with clients via phone and email to gather payments outstanding accounts, deductibles and copays. Optimal level of leadership and educational support to representatives and managers.
Educate and example the operation of ordering and merchandising to new hires. Articulate upcoming promotions, payment and exchange policies and all security practices. Properly replenish floor stock, while accurately keeping invoices during the shipping process.
Ongoing communication between Department Managers to balance a high level of sales and a cohesive team rapport.
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