Highly enthusiastic customer service professional with 15 + years client interface experience. Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. To work in a team-oriented environment that offers opportunities to grow in Customer Relations.
Dedicated Customer and Client Rep with strong background in the social services and customer support fields.
Improved customer service ratings by 100% by streamlining business processes.
Registered applicants into the Florida System after receipt of request for assistance through Web, Fax, Mail, or Drop off.
Runs the client registration driver (CRAD) on application needed matching the client with the correct Florida personal identification number
Assigns applications to appropriate unit or processor in a timely manner to ensure all time standards for processing the application is met.
Motivates, develop, and direct the unit as we work together to get the job done
Demonstrates leadership for the unit
Process the required skills to accomplish the core mission for the new organization
Meet and exceeds job expectations consistently
Demonstrates accountability, reliability, and integrity in accomplishing tasks
Trained new Interviewing clerks.
Handled multiple accounts and transactions; Checking and Savings Deposits transactions, personal and business, making decisions in check cashing procedures, recognizing fraud or forgery
Handled large sums of cash, being able to maintain cash limits instructed by the institutions
Assist with teller transactions
Input information into teller machines, managed and handled vault transactions
Supervised 15-20 employees on day shift
Checked and logged in oncoming cashiers
Trained new employees, assist customers, Scaled Semi's, received/transmit Fax, input new accounts in data base
Responsible for cash accuracy, managed and maintained cash dropped into safe, assist in office duties, verifying check, and cash balances being deposited
Made change for the cashiers from the vault, send reports to Cooperate office.
Collect cash, credit cards, checks from Truck drivers for purchasing diesel fuel, oil, garage bills and all other accessories drivers need for traveling.
Input information into a data base
Calling driver company for pre authorization for certain services needed for company trucks
Retrieving authorizations for cashing checks through a check verifying system
Managed incoming and outgoing calls for busy operation, dispatched drivers for when services were completed
Was able to detect drive offs which was reduced by 80%.
Processed and prepared Western Unions, Com checks, tele checks, and all other payments options..
Student government representative
Cheer Leader for the High School Football and Basketball teams
Flag corps with the High School Band
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