Enthusiastic IT and administrative professional with 11+ years' experience seeking to benefit an IT department with complex technical knowledge and strong time management skills. Competent in building rapport with diverse individuals while handling complex technical issues. Vast knowledge of web applications, software, and framework.
Recognized for writing and initiating an RFP to extend medical support services. Spearheaded the project's implementation through cross-departmental coordination thus efforts assisted in streamlining HR functions such as hiring new staff, setting up an office, and acquiring materials and equipment on deadline.
Focused on cutting costs and increasing profitability. Successfully implemented the use of Tricare Insurance for medical and dental routine care to the host nation facility. Tricare has been successfully utilized bythe uniformed services, DOD personnel, and family members who are stationed abroad. Efforts lead to a savings of over $75k for government medical and dental funding.
Unparalleled ability to build and lead large and diverse teams. Trained workforces to mirror the structural procedure from the current section per USG guidelines. Piloted the adaption of the fully operational functions by providing administrative support to the US Army Health Clinic, Physical Therapy, and Dental Clinic, thus continuously receiving positive feedback from the Command Surgeon, OIC, and Lead Contracting Officer.
Cisco Routers and Switches
Level Tier 1 Troubleshooting
Microsoft Windows Active Directory
Trouble Ticketing System (ITSM)
Theatre Medical Data Store [TMDS]
Corporate Dental System [CDS]
Armed Forces Health Longitudinal Technology Application – Theater [ALTHA-T]
Tactical Command and Control [TC2]
MC4 Electronic Medical Record (EMR) Software
Leadership and Team Building
Project Development & Management
Supervised the day-to-day administrative and Tier 1 IT support operations with organization-wide management of the United States Army Health Clinic, Dental Clinic, Referral Management Office, Medical and Dental Records Operations, and Courier Services to include patient registrations and appointment process. Reconciled and monitored expenses; created weekly, monthly, and quarterly budget reports for US Army Command officers and Lead Contracting Officers. Coordinated medical recordkeeping for service members; ensured adherence to U.S. federal standards and regulations. Submitted treatments for authorization, to ensure payment guarantees. Trained, scheduled, and evaluated performance of staff. Created confidential personnel action reports.
Coordinate with upper management by providing support to the department managers to develop, update and maintain sections Performance Work Statement (PWS), Standard Operating Procedures (SOP), Work Instructions (WI's), and other document control.
Provide strong-handed leadership in upholding relationships by interfacing with designated Government Representatives and other contractor elements to maintain compliance with smooth operations, strict implementation processes, adhering to the government directives, standards, and requirements.
Troubleshoot internal software and basic network connectivity problems. Identify, evaluate, and prioritize internal problems and complaints and escalate incidents to a higher tier if no solution is available.
Directly implemented administrative procedural plans in place for offices globally, resulting in significant client engagement, revenue increases, and increased productivity.
Optimized operations by strategically implementing the MIS Access Database to be utilized by the department to ensure that reports are generated during weekly, monthly, and quarterly meetings. Producing accuracy and efficiency; these reports are provided to the Command Surgeon and Lead Contracting Officers to be presented during their meeting and presentations.
Managed patient care and processing by obtaining a blanket purchase of agreement for approved care, coordinated, and maintained calendar management, correspondence with referral facilities regarding essential documentation, and acute file organization of medical and dental records.
Served as liaison between patient and host nation healthcare personnel. Coached patients on local customs and acceptable conduct. Verified demographic information of patients required for registration. Provided general clerical support and medical recordkeeping in compliance with HIPAA and other regulations.
Assisted in resolving hardware, software, and network connectivity shortfalls through use of telephone correspondence, remote desktop software and physical onsite diagnostics for increased staff productivity with minimal downtime.
Proficient patient registration into Theater Medical Data Storage (TMDS) by uploading medical reports obtained from host nation hospital. Exemplifying Quality Assurance thru daily pre-departure briefing to patients on the local nuances and customs as well as the acceptable manner of conduct or deportment in the local milieu.
Streamlined helpdesk procedures for ticketing documentation and created a dialogue of charges that solved a communication problem resulting in increased productivity and response time improvement.
Expertly managed annual billing of $500k + through detailed handling of invoices and consolidation statements with localhost nation medical and dental facilities as directed by the Medical Command Officer and Dental Command Officer.
Tactically supported the Department Heads in tracking and reporting all personnel mandatory training requirements, certifications, and licensing to include any additional duty appointments for the Directorate. Facilitated and administered support in the administration of policies and procedures, employee in-processing, and personnel maintenance through time and attendance verification.
Assisted Office Manager in various administrative tasks including managing incoming calls, answering general queries, and delivering a high level of customer care. Responsible for devising and maintaining accurate reporting including Contract Data Requirement Listings [CDRL], reference manpower, and organization structure charts.
Cisco Certified Network Associate [CCNA]
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