Extensive work history in administrative and office management, primarily in the health care field. Excellent organizational, problem solving and time management skills. Work well under pressure and readily accept challenges in a fast-paced environment while maintaining efficiency and professionalism. Goal and detail oriented, excellent literary, written and verbal communications skills.
Patient Accounts Manager08/2010 to CurrentLinda Lovig,NP, OB/GYN PLLC dba SYRACUSE MIDWIVESSyracuse, NY
Provide coding, billing and collections support to a midwifery practice of five midwives.
Process claims for electronic submission, review clearinghouse reports for accuracy, and resubmit any claims not processed.
Obtain detailed patient insurance information to ensure upfront collection of co-pays, co-insurances and deductibles.
Process and post remittances on insurance EOB's, and bill any balances to patients.
Collect unpaid balances from patients, pursue unpaid claims from insurance companies and do all necessary work to collect receivables.
Provide administrative support to the Business Manager in his absence by keeping track of incoming checks, making deposits and balancing accounts receivable.
Office Manager/Salina Family Dental, PC08/2007 to 02/2010North Syracuse, NY
Instituted and trained staff on a patient-focused approach to be more aware of patients' needs and concerns from the time of registration to the completion of treatment.
Provided day-to-day administrative support performing functions associated with patient, office and administrative management, billing, and HR generalist responsibilities.
Designed and implemented office forms, composed correspondence, and some human resource generalist responsibilities; preparing timesheets, performance appraisals, following up on performance goals and daily supervision of staff.
Suggested and implemented any changes to effectively manage daily practice flow.
Practice Manager12/1999 to 01/2005Franklin Johnson, MD, PC St. Joseph's POB, Suite 704Syracuse, NY
Development and organization of all company policies and procedures, job descriptions, staff productivity standards, and supervising daily operations.
Hired and trained staff and developed measurement tools to prepare performance reports and determine compensation.
I maintained time and pay records for staff, prepared and submitted payroll, and assisted in the selection, review and implementation of the company 401K and health plans.
Wrote developed, implemented and trained employees for OSHA and HIPAA compliance and served as the practice HIPAA Compliance Officer.
With a good working knowledge of computer hardware and software operation, I assisted in the selection and implementation of same to automate most administrative functions, and served as on-site troubleshooter of equipment to minimize or prevent downtime.
Further practice management responsibilities included ordering, purchasing and maintaining office and medical supplies, and scheduling P.M.
on all medical equipment.
I maintained and recorded financial information on Quicken and/or QuickBooks for daily cash flow, patient and insurance payments, practice expenses and invoices for payment.
Prepared monthly and quarterly income and expense reports, reconciled bank and practice financial records, and served as the temporary principal upon the owner's death.
Daily communication with the physicians, office staff, hospital affiliates of all levels and outside vendors was an integral part of completing practice goals and objectives on a daily basis.
In addition, excellent communication, customer service skills and confidentiality was necessary to address patient concerns, collect co-pays, arrange office payment agreements and distribute patients PHI according to HIPAA laws.
07/1988 to 11/1999Sole Proprietor/CNY Transcription AssociatesLiverpool, NY
Owned and operated a home based medical transcription/secretarial service providing administrative and transcribing support to small practices and individuals.
Sought support from SCORE for initial business set up, developed a local market analysis to determine consumer interest, purchased office equipment and developed a presentation of services to give to potential customers.
Excellent knowledge and use of medical terminology in most medical subspecialty areas.
Outstanding vocabulary use and written communication skills, and a working knowledge of CPT and ICD coding.
Worked with outside contractors to complete larger projects.
Company showed a profit for the 12 years of operation.
Office automation experience, computer software and hardware knowledge and operation, maintenance and troubleshooting of PC's and office equipment.
Word processing (125 wpm) 3.
Ten-key speed of approximately 240 strokes per minute 4.
Medical terminology, working knowledge of CPT and ICD coding 5.
Knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, Outlook 2000.
A.A.S1995Syracuse University/University College SUNY Empire State CollegeSyracuse, New York NY
Ten-key, administrative, administrative functions, administrative support, approach, automate, billing, cash flow, excellent communication, computer hardware, hardware, CPT, customer service skills, dba, expense reports, financial, forms, human resource, HR, insurance, market analysis, Medical terminology, medical transcription, Excel, Microsoft Office Suite, office, Outlook 2000, PowerPoint, Word, OB/GYN, Office automation, office equipment, payroll, PC's, performance appraisals, policies, profit, coding, purchasing, QuickBooks, Quicken, scheduling, secretarial, supervising, supervision, troubleshooting, Word processing, written communication skills