patient access service representative resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Skills
Registration and Scheduling
Providing Information and Resources
Explaining Policy and Procedures
Organized and Efficient
Caring and Empathetic
Resolving Problems
Calm and Effective Under Pressure
Reliability and Dedication
Punctual and Hardworking
Spanish Fluency
Insurance Authorizations
Outbound Calling
50 WPM Typing Speed
Patient Registration
Bilingual Spanish and English
Education
University of ArizonaTucson, AZExpected in 05/2009 ā āMaster of Science:Nursing - GPA:
Work History
Indian River Memorial Hospital - Patient Access Service Representative Vero Beach, FL, 08/2021 - Current
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Resolved patient financial problems with guidance from documented guidelines and procedures.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Organized patient records and database to facilitate information storage and retrieval.
Helped address client complaints through timely corrective actions and appropriate referrals.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Facilitated communication between patients and various departments and staff.
Followed document protocols to safeguard confidentiality of patient records.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Chesterfield County, Va - Volunteer Coordinator Chesterfield, VA, 08/2016 - 05/2021
Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
Coordinated logistics of scheduling, supplying and transporting volunteers.
Recruited, interviewed and hired volunteers to fill positions in monitoring, lunch crew and afterschool program.
Recruited and trained new volunteers on volunteer program goals and objectives.
Developed volunteer policies and procedures, codes of conduct and volunteer standards.
Met with staff and department managers to maintain currency on volunteer opportunities within each department.
Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
Performed skills assessments to link volunteers to roles matching individual skills and competencies.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Increased customer service success rates by quickly resolving issues.
Oversaw automated tracking and documentation of data, client correspondence and office operations.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Wts International, Inc. - Front Desk Associate Lakewood, CO, 08/2012 - 12/2012
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Used internal software to process reservations, check-ins and check-outs.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Maintained cleanliness and organization of front desk area.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Tucson Medical Center - Emergency Room Unit Clerk City, STATE, 12/2003 - 03/2005
Answered phone calls and messages for many-physician emergency medical facility, scheduling appointments and handling patient inquiries.
Implemented epic for digitizing and organizing over hundreds medical records.
Collaborated with assistants and many doctors to prepare and set up rooms with adequate supplies and equipment.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Obtained payments from patients and scanned identification and insurance cards.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received and routed laboratory results to correct clinical staff members.
Carried out front office duties utilizing data entry skills in framework of medical database.
Placed new supply orders, managed inventory and restocked clerical spaces.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
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