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patient access representative resume example with 11 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed accounts receivables at large medical facility and achieve 90]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Skills
  • Appointment Scheduling
  • Insurance Knowledge
  • Patient Care
  • Word processing
  • Professional and mature
  • Patient charting
  • Filing and data archiving
  • Multi-Line Phone Proficiency
  • EMR / EHR
  • Payment collection
  • Staff education and training
  • Insurance Verification
Work History
10/2020 to Current PATIENT ACCESS REPRESENTATIVE Iconma, L.L.C. | Painted Post, NY,
  • Provide multifaceted administrative support for busy network practice.
  • Answer 200 plus incoming calls per day, greet caller, and collect personal, medical, and insurance information.
  • Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers and manage medical file upkeep.
  • Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
  • Send phone messages for provider and medical staff.
  • Performed essential clerical task like e-mailing, and data entry.
  • Inviting patient to EMR patient portal.
  • Transfer calls to proper department according to patient needs.
  • Train new hires on how to effectively answer and handle calls, and how to accurately use and navigate system and protocols in timely and efficient manner.
09/2017 to 10/2020 Medical Office Receptionist Ut Health San Antonio | San Antonio, TX,

Greet and check-in patients, collect personal, medical, and insurance information.

  • Schedule and verify patient appointments
  • Coordinate physician schedules, maintain patient flow by communicating patient arrivals or delays.
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
  • Collected patient co-payments, record payment transactions; obtain third-party payer authorization for services provided and communicated outstanding balances to patient.
  • Prepare charts and super bills for patient appointments.
  • Answering incoming calls.
  • Retrieving phone messages for provider and medical assistant.
  • Perform essential clerical task like faxing, e-mailing, and data entry.
  • Inviting patient to EMR patient portal.
  • Scanning documents and uploading EMR.
  • Obtaining insurance prior authorizations from primary care physicians before scheduling appointments.
  • Assist with scheduling procedures when needed.
  • Printing patients records from variety of EMRs.
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Pulled charts and prepared for nurse and doctor assessment
  • Accurately collected personal, billing and medical details for 30-60 patients per day
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Enhanced office efficiency by handling high volume of callers per day
  • Aided with prescription refill requests
  • Maintained records by recording, obtaining and updating personal and financial information
  • Filed and retrieved patient records for provider
  • Reviewed and sent medical records to other physicians upon request
  • Scheduled appointments for doctor visits and procedures using desktop calendar software
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Maintained current and accurate medical records for patients
  • Organized paperwork such as charts and reports for office and patient needs
  • Received, recorded and filed medical payments by check, cash and credit card
  • Handled office inventory by ordering new supplies and scheduled equipment services and repairs
  • Completed and filed financial documentation for accounting purposes
  • Welcomed 30-60 patients and visitors per day via telephone and in person
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
06/2010 to 09/2017 Medical Office Receptionist Ut Health San Antonio | Laredo, TX,
  • Receptionist providing office administration duties in busy family practice and gastroenterology office.
  • Established strong ability to multi-task, work well under pressure and able to adapt to daily changing atmosphere.
  • Responsible for welcoming patients and checking in patients for appointments.
  • Handle 50 to 100 incoming calls and respond to queries in warm and professional manner.
  • Performed responsibilities of maintaining and updating patient's insurance and demographic information in system.
  • Communicate with bookkeeping staff to gather information on current patient's accounts.
  • Responsible for collecting payments from patients by following insurance guidelines.
  • Performed tasks of receiving and distributing mails and faxes on daily basis.
  • Handle tasks of preparing and maintaining patient's medical charts.
  • Perform essential clerical tasks like faxing, e-mail, and data entry.
  • Filing charts by alphabetical order.
  • Boxing older charts and creating inventory list of charts being boxed.
  • Checking out patients and scheduling follow up appointments.
  • Schedule, reschedule, and verify patient appointments.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Answered multiple telephone lines, taking messages and directing calls.
Education
Expected in 2000 to to High school diploma | P.L. Dunbar High School, Fort Worth, TX, GPA:

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Resume Overview

School Attended

  • P.L. Dunbar High School

Job Titles Held:

  • PATIENT ACCESS REPRESENTATIVE
  • Medical Office Receptionist
  • Medical Office Receptionist

Degrees

  • High school diploma

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