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patient access representative cna resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team. Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skills.. Motivated to learn, grow and excel industry.

Skills
  • Flexible and Adaptable
  • Self-Motivated
  • Team building
  • MS Office
  • Decision-Making
  • Data Entry
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Attention to Detail
  • Good Telephone Etiquette
  • Written Communication
  • PPE Compliance
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • G-Suite
Work History
04/2021 to Current Patient Access Representative - CNA Kaiser Permanente | Lynnwood, WA,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
09/2018 to 02/2021 Patient Access Representative Eos Cca | City, STATE,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
01/2015 to 09/2019 Underwriting Service Assistant State Farm | City, STATE,
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Assisted [Job Title]s by calculating group and individual renewal rates based on customers' background, industry and demographic information.
  • Entered details such as payments, account information and call logs into [Software] system.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
Education
Expected in 2024 to to Associate of Science | Prairie State College, Chicago Heights, IL GPA:

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Resume Overview

School Attended

  • Prairie State College

Job Titles Held:

  • Patient Access Representative - CNA
  • Patient Access Representative
  • Underwriting Service Assistant

Degrees

  • Associate of Science

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