To obtain a responsible position in Customer Service that will utilize and expand my skills and strengths. SUMMARY OF QUALIFICATIONS Outstanding problem solver with excellent communication and computer skills. Take charge person that works well individually and within a team environment.
Streamlined the process flow of the records clerk position.
Reviewed the manual and computer processes, streamlined those processes, implemented improvements, troubleshot procedures, and cross trained in significant responsibilities of other employees in the department.
Responsible for the intake and admissions for large medical center.
01/2004 to 01/2005
Information AssociateOSU East Hospital – Columbus, OH
Registered patients for Pre-Admission testing, Occupational Medicine for Veteran Administration and Laboratory Blood Draws.
Created patient accounts for an internal medical group and surgical department.
Entered Veteran administration accounts into the system.
Communicated and worked with a diverse population of faculty and staff.
01/2001 to 01/2004
Collected patients' demographics and insurance information.
Created accounts for an internal medical group and recurring accounts.
Verified insurance information and collected co-pay from patients.
01/2000 to 01/2001
Medical Project AnalystO.S.I Services – Columbus, OH
Managed customer service calls regarding past due accounts.
Worked with patients to remedy issues and problems with their accounts using personalized solutions.
Received and credited payments to patient co-pays.
01/1999 to 01/2000
Loan Processing SpecialistInterim Personnel/Huntington National Bank – Columbus, Ohio
In charge of intake and admissions:.
Reviewed loan applications and made necessary corrections.
Data input of customer information for loans they have requested.
Handled incoming calls from customers with account questions.