Patient Access Representative Resume Example
Love this resume?Build Your Own Now
PATIENT ACCESS REPRESENTATIVE
Professional Summary
I am a patient access representative looking to further my career within the company of UofL Health. Motivated to support patient's medical and financial needs by efficiently verifying insurance, organizing documents, and discussing a patients financial limits. I am forward thinking and resourceful with excelled customer service skills, a strong attention to detail. I do my best to bring a positive and helpful mentality to each patient I come into contact with. I look forward to learning new ways to exceed patient needs.
Skills
|
|
Work History
Patient Access Representative, 03/2017 to Current
Our Lady Of The Lake Regional Medical Center – Bogalusa , LA
Our Lady Of The Lake Regional Medical Center – Bogalusa , LA
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to Financial Counselors.
- Took copayments and compiled daily financial records.
- Training as the backup cashier, I have been able to learn the route to collect daily reconciliation and payments from each department.
- Completed the deposits to be made at the bank, dropped those deposits off and completed the change request from pharmacy.
- Working the deposit tickets for each individual ledger account associated the the department the payments came from.
- Training of new and current employees on daily procedures.
- Assisting management by creating instructions on the day to day operations of my current department.
- Reading orders from physicians to determine if the patient required authorization from insurance companies. Calling those insurance companies to verify eligibility and verify authorization if needed.
- Utilizing customer service skills and detailed system knowledge to support revenue and clinical operations.
- Ability to adapt quickly to management needs in order to have the best patient care available when registering.
Collections and Customer Service Representative, 09/2014 to 03/2017
Stanleys Auto Repair – Brownfield , TX
Stanleys Auto Repair – Brownfield , TX
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Processed payments and contracts on accounts.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Recorded all information regarding financial status of customers.
- Processed payments and applied to customer balances.
- Maintained high volume of calls to meet demands of busy group.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Completed write-off accounts and sending them to a collection agencies or attorneys office depending on balance.
- Asked probing questions to determine customer needs and the ability to make suggestions on products to meet those needs.
- Created and presented powerpoint for new company employees describing the general concept of the department.
- Training and mentoring all new collections employees.
- While in training for Collections department senior I was able to have first hand experience taking escalated calls and assisting with reporting on the department.
Head Teller and Customer Service Representative, 05/2011 to 06/2014
First Citizens Banks – City , STATE
First Citizens Banks – City , STATE
- Helped customers open and close accounts, and make sound financial decisions.
- Conducted special services and account transactions for customers, including ordering checks and placing stop payment orders.
- Verified amounts na integrity of every check or funds transfer.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assists.
- Counted daily funds with manual and machine-assisted methods.
- Kept teller windows area clean, organized and fully stocked.
- Adhered to strict guidelines regarding financial and customer data to avoid breached and information misuse.
- Greeted and assisted customers each day professionally and courteously.
- Handled cash transactions, balanced cash drawers, processed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding bank products, including handling phone calls, inquired and emails.
- Completed monthly audits and managed overdraft reports.
- Balanced the bank;s vaults, AMT< and="" coin="" machine="">
- Coordinated with local police department during alarm check for the branch.
- Handled the daily opening and closing of the branch.
Education
High School Diploma: 05/2011
Elizabethtown High Schooled - City, State
Elizabethtown High Schooled - City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Elizabethtown High Schooled
Job Titles Held:
- Patient Access Representative
- Collections and Customer Service Representative
- Head Teller and Customer Service Representative
Degrees
- High School Diploma : 05/2011
Similar Resumes
