Patient Access Representative Resume Example University Of Louisville Hospital

PATIENT ACCESS REPRESENTATIVE

Professional Summary

I am a patient access representative looking to further my career within the company of UofL Health. Motivated to support patient's medical and financial needs by efficiently verifying insurance, organizing documents, and discussing a patients financial limits. I am forward thinking and resourceful with excelled customer service skills, a strong attention to detail. I do my best to bring a positive and helpful mentality to each patient I come into contact with. I look forward to learning new ways to exceed patient needs.

Skills

Insurance Knowledge
HIPAA Compliance
Patient Information Collection
Payment Collection
Financial Consulting
Microsoft Office
Spreadsheets
Patient Admission

Current Employee and New Hire Training
Account Reconciliation
10-key data entry
Cash Handling
Billing inquiries
Payment Arrangement
Customer Service

Work History

Patient Access Representative, 03/2017 to Current
University Of Louisville Hospital – Louisville, KY

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Determined patient financial needs and referred eligible patients to Financial Counselors.
Took copayments and compiled daily financial records.
Training as the backup cashier, I have been able to learn the route to collect daily reconciliation and payments from each department.
Completed the deposits to be made at the bank, dropped those deposits off and completed the change request from pharmacy.
Working the deposit tickets for each individual ledger account associated the the department the payments came from.
Training of new and current employees on daily procedures.
Assisting management by creating instructions on the day to day operations of my current department.
Reading orders from physicians to determine if the patient required authorization from insurance companies. Calling those insurance companies to verify eligibility and verify authorization if needed.
Utilizing customer service skills and detailed system knowledge to support revenue and clinical operations.
Ability to adapt quickly to management needs in order to have the best patient care available when registering.

Collections and Customer Service Representative, 09/2014 to 03/2017
Bluegrass Cellular – Elizabethtown, KY

Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Processed payments and contracts on accounts.
Negotiated to collect balance in full.
Counseled debtors on payment options and arranged installment agreements.
Recorded all information regarding financial status of customers.
Processed payments and applied to customer balances.
Maintained high volume of calls to meet demands of busy group.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Completed write-off accounts and sending them to a collection agencies or attorneys office depending on balance.
Asked probing questions to determine customer needs and the ability to make suggestions on products to meet those needs.
Created and presented powerpoint for new company employees describing the general concept of the department.
Training and mentoring all new collections employees.
While in training for Collections department senior I was able to have first hand experience taking escalated calls and assisting with reporting on the department.

Head Teller and Customer Service Representative, 05/2011 to 06/2014
First Citizens Banks – Shepherdsville, KY

Helped customers open and close accounts, and make sound financial decisions.
Conducted special services and account transactions for customers, including ordering checks and placing stop payment orders.
Verified amounts na integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assists.
Counted daily funds with manual and machine-assisted methods.
Kept teller windows area clean, organized and fully stocked.
Adhered to strict guidelines regarding financial and customer data to avoid breached and information misuse.
Greeted and assisted customers each day professionally and courteously.
Handled cash transactions, balanced cash drawers, processed loan payments and issued cashier's checks.
Performed basic administrative tasks regarding bank products, including handling phone calls, inquired and emails.
Completed monthly audits and managed overdraft reports.
Balanced the bank;s vaults, AMT< and="" coin="" machine="">
Coordinated with local police department during alarm check for the branch.
Handled the daily opening and closing of the branch.

Education

High School Diploma: 05/2011
Elizabethtown High Schooled - Elizabethtown, KY

Resume Overview

Companies Worked For:

University Of Louisville Hospital
Bluegrass Cellular
First Citizens Banks

School Attended

Elizabethtown High Schooled

Job Titles Held:

Patient Access Representative
Collections and Customer Service Representative
Head Teller and Customer Service Representative

Degrees

High School Diploma : 05/2011

Patient Access Representative Resume Example

Resume Score: 80%

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