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Patient Access Representative Resume Example

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PATIENT ACCESS REPRESENTATIVE
Professional Summary

I am a patient access representative looking to further my career within the company of UofL Health. Motivated to support patient's medical and financial needs by efficiently verifying insurance, organizing documents, and discussing a patients financial limits. I am forward thinking and resourceful with excelled customer service skills, a strong attention to detail. I do my best to bring a positive and helpful mentality to each patient I come into contact with. I look forward to learning new ways to exceed patient needs.

Skills
  • Insurance Knowledge
  • HIPAA Compliance
  • Patient Information Collection
  • Payment Collection
  • Financial Consulting
  • Microsoft Office
  • Spreadsheets
  • Patient Admission
  • Current Employee and New Hire Training
  • Account Reconciliation
  • 10-key data entry
  • Cash Handling
  • Billing inquiries
  • Payment Arrangement
  • Customer Service
Work History
Patient Access Representative, 03/2017 to Current
Our Lady Of The Lake Regional Medical Center – Bogalusa , LA
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Determined patient financial needs and referred eligible patients to Financial Counselors.
  • Took copayments and compiled daily financial records.
  • Training as the backup cashier, I have been able to learn the route to collect daily reconciliation and payments from each department.
  • Completed the deposits to be made at the bank, dropped those deposits off and completed the change request from pharmacy.
  • Working the deposit tickets for each individual ledger account associated the the department the payments came from.
  • Training of new and current employees on daily procedures.
  • Assisting management by creating instructions on the day to day operations of my current department.
  • Reading orders from physicians to determine if the patient required authorization from insurance companies. Calling those insurance companies to verify eligibility and verify authorization if needed.
  • Utilizing customer service skills and detailed system knowledge to support revenue and clinical operations.
  • Ability to adapt quickly to management needs in order to have the best patient care available when registering.
Collections and Customer Service Representative, 09/2014 to 03/2017
Stanleys Auto Repair – Brownfield , TX
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Processed payments and contracts on accounts.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.
  • Recorded all information regarding financial status of customers.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls to meet demands of busy group.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Completed write-off accounts and sending them to a collection agencies or attorneys office depending on balance.
  • Asked probing questions to determine customer needs and the ability to make suggestions on products to meet those needs.
  • Created and presented powerpoint for new company employees describing the general concept of the department.
  • Training and mentoring all new collections employees.
  • While in training for Collections department senior I was able to have first hand experience taking escalated calls and assisting with reporting on the department.
Head Teller and Customer Service Representative, 05/2011 to 06/2014
First Citizens Banks – City , STATE
  • Helped customers open and close accounts, and make sound financial decisions.
  • Conducted special services and account transactions for customers, including ordering checks and placing stop payment orders.
  • Verified amounts na integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assists.
  • Counted daily funds with manual and machine-assisted methods.
  • Kept teller windows area clean, organized and fully stocked.
  • Adhered to strict guidelines regarding financial and customer data to avoid breached and information misuse.
  • Greeted and assisted customers each day professionally and courteously.
  • Handled cash transactions, balanced cash drawers, processed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding bank products, including handling phone calls, inquired and emails.
  • Completed monthly audits and managed overdraft reports.
  • Balanced the bank;s vaults, AMT< and="" coin="" machine="">
  • Coordinated with local police department during alarm check for the branch.
  • Handled the daily opening and closing of the branch.
Education
High School Diploma: 05/2011
Elizabethtown High Schooled - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
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  • Measurable results
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  • Typos

Resume Overview

School Attended

  • Elizabethtown High Schooled

Job Titles Held:

  • Patient Access Representative
  • Collections and Customer Service Representative
  • Head Teller and Customer Service Representative

Degrees

  • High School Diploma : 05/2011

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