Led direction of Patient Access facilities for the Parallon Service
Center, supporting employees at multiple facilities within St. David's
Healthcare Partnership in Austin, Texas. This included manging
staff/schedules for 70 employees across 12 departments. Migrated existing and new startup facilities
while standardizing best practices. Provided project management for new
technologies and created appropriate policies for new initiatives. Drove
leadership within my teams for future advancement for which I was recognized at
a Partnership level. Fulfilled all Human
Resource functions for reporting employees.
Oversaw the migration of the hospitals to paperless documentation
systems. Identified gaps in current processes and implemented
standardized protocol across the hospitals.
Championed the Partnership's Customer Service Initiative. Successfully developed new positions to reach
the company goals. Consistent history of exceeding revenue collection
targets, achieving a minimum of 117% to goal in 9 of the 10 years of service.
Strong understanding of claims, revenue cycle, payments process, HIPAA,
JCAHO, facility startups, Project Management, Affordable Care Act, and Customer
Service.
Created and led committee to identify and action near misses related to patient care to diminish company risk.
Lead facility with highest Employee, Patient, and Physician Satisfaction scores.
Maintained primary relationships with common physicians for patient referals (300+ physicians).
- Created and maintained computerized record management systems to record and process data and generate reports.
- Established staff schedules and assignments based on facility needs and equipment availability.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
- Administered job knowledge assessments and competency testing for certification-level training.
- Responded to Code Red pages and followed through on disposition of patients.
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
- Led, designed and implemented training programs and initiatives which contributed to a [number] percent increase in productivity.
- Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
Temporarily directed Case Management and Revenue Integrity in the abscense of Directors.- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Introduced, negotiated and implemented new projects to expand scope of engagement.
- Established standards for selection, promotion and termination of staff.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Strategically planned methods to achieve operational goals and targets.
- Developed and achieved financial and growth goals.
- Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
- Interpreted and communicated new or revised policies to staff.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Recruited, hired, trained and coached on average of [number] new employees per year.
- Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
