Led direction of Patient Access facilities for the Parallon Service Center, supporting employees at multiple facilities within St. David's Healthcare Partnership in Austin, Texas. This included manging staff/schedules for 70 employees across 12 departments. Migrated existing and new startup facilities while standardizing best practices. Provided project management for new technologies and created appropriate policies for new initiatives. Drove leadership within my teams for future advancement for which I was recognized at a Partnership level. Fulfilled all Human Resource functions for reporting employees. Oversaw the migration of the hospitals to paperless documentation systems. Identified gaps in current processes and implemented standardized protocol across the hospitals. Championed the Partnership's Customer Service Initiative. Successfully developed new positions to reach the company goals. Consistent history of exceeding revenue collection targets, achieving a minimum of 117% to goal in 9 of the 10 years of service. Strong understanding of claims, revenue cycle, payments process, HIPAA, JCAHO, facility startups, Project Management, Affordable Care Act, and Customer Service.
Created and led committee to identify and action near misses related to patient care to diminish company risk.
Lead facility with highest Employee, Patient, and Physician Satisfaction scores.
Maintained primary relationships with common physicians for patient referals (300+ physicians).
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