patient access associate resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated bilingual professional with 15 + years office experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Skills
Professional phone etiquette
Excellent communication skills
Accurate and detailed
Flexible/Reliable
Appointment setting
Invoice processing
Multi-line phone proficiency
Excel and Word Knowledge
HIPAA compliance
Compassionate
Customer service-oriented
Bilingual (Spanish)
Data Entry
Data verification
Customer Accounts Management
Work history longevity
Work History
01/2018 to CurrentPatient Access AssociatePacific Medical Centers | Aberdeen, WA,
Complete screening and assessment, including demographic and clinical information
Provide patients with accurate and current information
Provide assistance to Spanish speaking families and staff
Organize paperwork such as charts and records for office, patient needs, and nurses
Receive, recorded and addressed incoming and outgoing communication via telephone and email
Successfully scheduled appointments and placed reminder calls to deliver exceptional customer experience
Obtain medical records for patient appointments
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Utilized excellent customer service skills to gather needed information
Process referrals for Spanish speaking families
Make contact with various insurance carriers to determine patient benefits
Work with Business Office in verifying insurance benefits
Facilitate schedule with supervisors approval
Scheduled assessments at timely manner
Work with Patient Access Team on Out of County Referrals
Educated patients on hospice services
Use Excel Spread Sheet
Maintained excellent attendance record
Work after hours with supervisor's approval
Pre-certification of patients insurance
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Entered data into system and updated customer contacts with information to keep records current.
02/2016 to CurrentHome Health AideDoylestown Hospital | Doylestown, PA,
Patiently communicated with patients; performed additional supportive duties as requested by medical staff in charge.
Accepts and offers understanding of patients' emotional needs ensuring comfort and safety at all times
Prepared patients room, made beds, keep patients belongings neat and organized
Performed errands
Helped with ambulation and exercise
Assisted home nurse and hospice staff with all aspects of daily care, including bathing, feeding and dressing
Helped to ensure patient was as comfortable, dignified and enriching as possible
Assisting clients with their medications that are self-administered, turned and positioned clients who are bed bound: toileting, bed bound and urinal
Prepared meals as per their dietary recommendation
Provided companionship and household cleanliness
Preformed miscellaneous duties as requested, such as obtaining household supplies and running errands
Maintained records of services performed and of apparent condition of client
Provide assistance with all activities of daily living
Interact with family members and other health care professionals to ensure stability of care
Drive patients to medical appointments and shopping trips
Encourage independence by giving assistance only as needed
Work with clients who have diseases including diabetes, Alzheimer and dementia
Helped clients with exercises as needed
Assisted with general household activities, such as cooking, meal preparation and grocery shopping
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
09/2017 to 02/2018ReceptionistAdvocates | Marlborough, MA,
Directed guests and routed deliveries and courier services
Opened and properly distribute incoming mail
Assisted with event planning, including associated travel and logistical arrangements
Compile company information and relate material and distribute it to candidates
Answer and manage incoming and outgoing calls while recording accurate messages
Maintain clean reception area, including lounge and associated areas
Answer and quickly redirected calls
Greet numerous visitors, including family members, and vendors
Screen all visitors and directed them to correct employee or office
Schedule and confirm residents appointments
Perform responsibilities of handling and maintaining cash transactions
Multi-tasking ability while being efficient and organized in daily operations
Fulfills clerical duties including scheduling appointments, maintaining and updating client records, collecting bill payments
Type documents such as correspondence, memos, and emails, and prepare daily chats
03/2005 to 05/2015Activity Assistant CoordinatorLife Care Center Of Winter Haven | City, STATE,
Responded appropriately to physical, emotional and developmental needs of patients
Obtained information about clients’ medical history, drug history, complaints and allergies
Maintained accurate records of patient care, condition, progress and concerns
Maintained clean, healthy and safe environment
Performed clerical duties, such as word processing, data entry, answering phones and filing
Assist in planning new activities under direction of Activity Director
Document residents attendance, answer questions, and resolve concerns
Provide companionship
Transported residents to their doctor appointments
Wrote daily report and progress notes on residents
Conducted assessments
Took lead to resolve any department issues
Helped plan and create monthly activity calendar
Completed Activity Assessments for incoming residents
Coordinated entertainment, themed socials, and outings
Escorted residents on outings
Prepared and carried out all activities as scheduled
Assisted in ordering or purchasing supplies for activities and picking up materials needed from outside facility
Assisted with in-house transportation, communication and setting up for activity programs in Nursing Home on a daily basis
Conducted one-on-one activity therapy to offer sensory stimulation
Facilitated group programs in a timely and efficient manner
Assisted with planning and leadership of special events for staff
Communicated Care Plan with residents and family of residents
Translated in Spanish verbally and written
Education
Expected in to to | Polk State College, Winter Haven, FLGPA:
Expected in 2007 to to Certified | NursingTraviss Technical College, Lakeland, FLGPA:
Expected in 2005 to to High School Diploma | NursingWinter Haven Senior High School, Winter Haven, FLGPA:
Awards
Recipient of Core Values 2019
Recipient of "CNA Year" 2010
Recipient of "Employee of the Month" 2013,2014,2016
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