PASSENGER AGENT/BAGGAGE AGENT/LOST AND FOUND REPRESENTATIVE
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Patient and empathetic HHA/PCA with extensive background in conflict resolution and customer care. Organized and efficient Airline Agent focused on creating a positive travel experience for all passengers. Brings in-depth knowledge of Airlines, along with superb problem solving and conflict resolution capabilities. Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Creative problem solver
Exceptional communication skills
MS Windows proficient
Proficient in cash management
Shipping and receiving professional
Multi-line phone talent
Digital file creation
Internet setup and repair
Passenger Agent/Baggage Agent/Lost and Found Representative, 07/2013 to 03/2014 WORLD WIDE FLIGHT SERVICES – Jfk Airport, NY
Check in passengers at the ticket counter and ensures proper handling of luggage.
Makes public announcements and coordinates passenger aircraft boarding / deplaning in the gate area.
Provides assistance for all customer inquiries.
Excellent customer service skills, Knowledge of computer operations.
Assists passengers in locating lost luggage as well as handing damaged bag claims.
Coordinates the return of lost luggage with external providers.
Complied with customs, immigration and cabotage laws on international trips.
Directed ground crews in the loading and unloading of aircraft cargo or baggage.
Ensured all crewmembers and passengers had complete paper credentials for admittance to all countries.
Ensured that all crewmembers were fully qualified, properly rested, prepared for flight, had all required licenses and certificates in their possession and were briefed on all specific requirements of the trip.
Certified HHA/PCA, 01/2012 to Current ALLEN HEALTH CARE INC
Keeping a check on the vital signs of the patient Preparing a detailed report on the condition of the patient.
Administering medicines on the prescribed time Guiding the relatives of the patients to take care when they are not on duty
Helping the patient gain their basic motor functions Maintain good hygiene of the patients as they are in constant danger of getting infections.
Preparing a good diet and exercise regimen under the guidance of the doctor Implementing the regimen as it help in the fast recovery of the patient.
Prevent the patient from getting bed sores as they quite painful.
Medical Admin, 01/2011 to 01/2012 AMAC ALERT CORP – LONG ISLAND CITY, NY
Answer calls professionally.
Respond to customer inquiries research required information using available resources handle and resolve customer complaints.
provide customers with product and service information enter customer information process orders, forms and applications
identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary complete call logs produce call reports.
Sales representative/Cashier, 01/2010 to 01/2011 FAMILY DOLLAR – NY
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
GED: 1 2004 Hillcrest High School Plaza College - Jamaica Est, NY Completed extensive coursework in business and technology disciplines including:
Accounting, accounting software programs (Peachtree and QuickBooks), business
management, computer operations and windows, Internet research, applications programs for word processing, spreadsheet, database management, presentations, computer imaging, e-mail, and calendar management
High school Diploma:
Accounting, accounting software, Photoshop, balance, basic, business
management, Excellent communication, computer operations, Excellent customer service, database management, Dutch, e-mail, fast, forms, imaging, Access, Excel, Outlook, PowerPoint, Microsoft Windows, windows, Word, Internet research, PC literate, Peachtree, presentations, QuickBooks, read, research, sales, spreadsheet, Type 65 wpm, word processing