Master Technician with 30 years in engine repair, rebuilding and replacement. Strong leader who educates junior mechanics using unmatched industry expertise. Assistant Service Manager who employs a strong work ethic and the latest technology to every repair project. Employs great communication skills to relay complex problems to customers.
Promoted to Assistant Manager within  months.
Surpassed revenue goals in four consecutive quarters. Built financial model for new business unit.
Contributed to repeat and referral business by using strong customer service and problem solving skills. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Guided mechanics with decisions concerning repair and replacement of parts.
Followed checklists to verify that all important parts were examined. Serviced air conditioning, heating, engine-cooling and electrical systems. Rebuilt faulty assemblies, including steering systems and linkages. Communicated with customers regarding vehicle issues and potential repairs. Operated pneumatic tools and air compressors. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports. Ordered accurate amounts of parts and supplies to maintain necessary inventory.
Managed team of thirty-plus professionals. Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales. Served as mentor to junior team members. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
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