Fixed Operations Director with extensive fixed operations experience. Skilled in creating an environment where customer service drives retention, sales, gross and net profit.
1988 3rd place Nissan National Service Adviser of the Year competition.
1989 2rd place Nissan National Service Adviser of the Year competition.
Multiple Nissan Circle of Excellence and Toyota Service and Parts Excellence awards.
Developed and implemented processes to build customer retention, increase customer satisfaction and improve employee moral.
Create processes to improve efficiency of service and parts operation to provide better customer experiences.
Increased gross profit by 247% turning an operation that was over $100k in the red to a $2,000,000 annual net profit winner.
Complete annual forecast and implement strategic marketing and service processes to achieve goals.
Recruit, hire, train and mentor staff
Oversee all aspects of an award winning parts and service operation.
Oversaw daily operations of parts and service departments including make ready and used vehicle reconditioning
Planned marketing strategies to meet goals
Build award winning parts and service team through hiring, training and mentoring
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