paralegal resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Immigration paralegal with strong skills in writing, organizing and project managing cases related to immigration law. Proficient in conducting legal research, collecting witness statements and organizing files. Experience includes working with populations to optimize representation. Ambitious paralegal driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and trial preparation. Clear knowledge of court processes and legal proceedings.

  • Document filing
  • Administrative support
  • Document preparation
  • Legal Research
  • Proficient in MS Office
  • Exceptional writer
  • Case Management
Work History
01/2010 to Current
Paralegal Cooley San Francisco, CA,
  • Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm’s income growth.
  • Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
  • Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
  • Assisted clients with immigration application completion to improve timeliness of case review and disposition.
  • Contributed to client case file preparation and verified inclusion of required documentation.
  • Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
  • Conducted client intake interviews to determine client service need and eligibility.
  • Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
  • Met with clients to gather information, prepare documentation and determine necessary actions.
  • Interacted with telephone callers and answered questions about immigration attorneys' services.
  • Analyzed client documentation and history to determine eligibility for immigration-related benefits.
  • Corresponded with current and prospective clients to obtain information and enable effective case development.
01/2004 to 01/2010
Customer Service Representative Butler Technical Group Maryland Heights, MO,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Compared recently sold area properties to determine competitive market prices.
  • Educated clients on changing or updating properties, buying and selling techniques, and processes to maintain curb appeal.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Maintained computer systems and provided technical assistance for computer operations for entire office.
  • Wrote contracts to outline sales and purchases of residential properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
02/1996 to 02/2004
Licensed Insurance Agent Sentry Insurance Syracuse, NY,
  • Exceeded corporate quotas for monthly policy sales.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Supported sales, brokers, consultants and underwriters in marketing and sales activities.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Directed clinical support of actuarial, underwriting and claims management in identifying and managing client specific risks and risk trends.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Extremely knowledgeable of company insurance products and services to advise customers on appropriate choices.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Expected in 06/2021 to to
Paralegal Certification:
LATTC - Los Angeles,
Expected in 2008 to to
Real Estate License:
Department Of Real Estate - Los Angeles,
Expected in 1989 to to
Licensed Property & Casualty:
California Department Of Insurance - Los Angeles,
Expected in 06/1982 to to
High School Diploma:
I.A.D.E.S - Buenos Aires,

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Resume Overview

School Attended

  • Department Of Real Estate
  • California Department Of Insurance
  • I.A.D.E.S

Job Titles Held:

  • Paralegal
  • Customer Service Representative
  • Licensed Insurance Agent


  • Paralegal Certification
  • Real Estate License
  • Licensed Property & Casualty
  • High School Diploma

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