Paralegal versed in federal and state laws related to real estate. Team-oriented professional with excellent interpersonal skills who conducts all legal business professionally and with little guidance from attorneys and supervisors. Extremely organized; manages case loads with authority and advanced technical skill.
Real estate expertise
Strong Research Skills
Fluent in Spanish
Strong innovator who has a proven record of increasing team productivity. Received awards for customer service and leadership skills.
05/2013 to 11/2016
ParalegalAldridge|Pite － Atlanta, GA
Prepared for trial by organizing case exhibits and evidence.
Accurately entered client data into a company-based software program.
Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount.
Researched documents and publications for details that would establish evidence.
Drafted judicial correspondence and handled court mailings.
Worked with internal departments on loss mitigation.
Performed extensive analytical calculations, including a complete audit of trustee and debtor payments applied to mortgage during life of bankruptcy.
Ran reports and supplied data to fulfill client report requirements.
Trained incoming staff on office procedures and case specific duties.
Created procedural changes that led to system improvements and streamlined processes.
03/2013 to 05/2013
Loss Draft SpecialistAssurant － Duluth, GA
Provided accurate and appropriate information in response to customer inquiries pertaining to escrow account, claims process and other mortgage related issues.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times in internal and client systems.
Developed effective relationships with all call center departments and bank branches through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported service issues.
02/2011 to 02/2013
Bankruptcy SpecialistBank of America Home Loans － Lancaster, CA
Answered general questions related to Chapter 7 and 13 bankruptcies and how it affects the mortgage.
Extensive servicing of loans under bankruptcy protection including assisting with modification process, contacting attorneys/third parties and providing mortgage servicing and customer service to Spanish speaking homeowners.
Extensive servicing of both default and non default loans including processing payments, selling products, escrow analysis, lender placed policies, limited property claims issues, special loan assistance and PMI explanations.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Trained staff on how to improve customer interactions.
Properly directed inbound calls in phone queues to improve call flow.
B.A: Business, AttainedAntelope Valley College － Lancaster, CABusiness, Attained
Motion for Relief, Proof of Claims, release research, payment history, 410 payment history, client systems, Microsoft Word, Outlook, Excel, legal research skills, negotiating skills, strong communocation skills, analytical skills