paralegal resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Enthusiastic Paralegal and team leader with expertise in Social Security, Emloyment law, and Veteran law with more than three years of legal experience and over ten years of administrative office experience. Knowledgeable in multiple fields of law, able to absorb an abundance of information precisely and effectively. Displays strong communication when interacting with clients, court personnel, and opposing counsel. Self-Starter with a great attitude looking to apply my education and knowledge while continuing my education and growth. Strong multitasker skilled at precision to detail, highly organized, proactive and punctual with many leadership skills.
Skills
Expertise in legal proceedings
Self-Starter with a can do attitude
Able to absorb information quickly
Hardworking and dependable
Expertise in Social Security law
Certified in Excel, Microsoft Word, PowerPoint, Microsoft Office, and Windows and many other programs
Understands confidentiality
Office Administration
Conflict mediation
Expert at following directions
Strong research skills
Team-oriented
Excellent people skills
File and Records Management
Office administration
Health care law knowledge
Memo preparation
Recordkeeping and bookkeeping
Savvy on Multi-line phone systems
Employee training and development
Experience
Paralegal, 08/2017 to Current Children's Healthcare Of Atlanta – Berkeley Lake, GA,
Solely responsible for being the lead attorneys paralegal.
Submitted and created many briefs, and email correspondence to office of attorney general, and the office of general counsel ensuring requests or inquiries fulfilled completely.
Sole responsibility of following up with payment centers to ensure all attorney fees were met at top priority
Manageing all finacials for the lead partner accounting, sole responsibility for all Fee Petitions and all case correspondence.
Support point of contact for judges and assistant to judges for all courts with any request or inquiry.
Great communication skills
Detailed orientated and successful at meeting deadlines.
Create, draft and complete all Fee Petitions, create all 406 (A) (B) motions filed in Federal District Court submitted all materials to appropriate parties timely.
Expertise in Electronic Record services, MRO, CIOX, My Chart etc.
Trained all incoming staff and including new hire attorney's by managing all training and providing in office procedures and case-specific duties to each new hire.
Utilizing the following programs Prevail, Excel, Tabs3 Accounting, Microsoft Word, Electronic Record Express and Outlook Office daily.
Case Manager for multiple levels of case procedures for our staff.
Prepared daily correspondence ensuring a high degree of accuracy.
Resourceful
Technologically advanced
Organization skills
Multi-tasking
Strongly detail Oriented
Exceptional ablity to learn quickly, act fast, and manage my staff training from the last two years.
Effective at organization, managed all client billing, medical development.
Used Excel to create useful spreadsheets for tracking information, managing cases and creating graphs.
Coordinated efforts supporting successful outcomes on cases involving awarding multitude of large settlements.
Knowledge in multiple fields of law
Expertise in Prevail Software to maintain client data accurately.
Managed trial calendar, judicial calendar and master calendar for over three attorneys.
Exceeded specific team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
Supervisor, 09/2014 to 09/2017 Lush – Worcester, MA,
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Developed position rotation to support continuous improvement and operator development.
Provided ongoing training to address staff needs.
Resolved customer complaints and adjusted policies to meet changing needs.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Created training manual for all employees to use as reference guide.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Oversaw food preparation, production and presentation according to quality standards.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Customer Service Representative Team Lead, 06/2011 to 08/2014 Voya – Manchester, NH,
Delivered service and support to each customer, paving way for future business opportunities.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Evaluated customer account information to assess current issues and determine potential solutions..
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
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