Customer Service/Tech Consultant/Sales Agent with a focus on client satisfaction and experience assisting users both remotely and in person. Looking to bring exceptional technical problem solving and customer-service skills to a team where I can grow, succeed and excel.
Superior communication skills
Effective team player
Staff training and development
Lending and escrow expertise
Customer relations specialist
Work flow planning
10/2014 to Current
PAR IIKaiser Permanente － Portland, United States, OR
Complete comprehensive bedside or telephone interviews w/ Patient, relative, or their representative to obtain pertinent demographic information, insurance data and/or third party liability information.
Performs complex eligibility verification & resolves any discrepancies, identifies need for financial assistance recommendation & application.
Explain a variety of forms, gather info and signatures while adhering HIPPA, National Registration Standards & regional policies.
Verifies Insurance Eligibility & Benefits (include policy limitations) for all payers prior to or upon admission to the hospital, using computer based verification programs, as available.
Apply organizational skills, written skills, flexibility and ability to switch tasks frequently in a Uses problem-solving skills to verify patient identification through patient name, spouse names, SSN, DOB & address in order to identify & minimize duplicate medical records in a high paced/high stressed environment.
Interview patient to obtain/determine appropriate insurance carrier & identifies, verifies, & inputs Other Coverage Information (OCI), primary, secondary, & tertiary payers for services provided Completes registration requirements for professional billing into HealthConnect/Epic software for patients receiving services at northwest plan hospitals.
Determines & collects cost-shares, & partial payments for services to be received.
Provides patient liability information & collect the point of service cash from patients based on guidelines and/or systems provided by the dept.
Fully understand adheres to the rules & regulations of Medicare, Medicaid, Managed Care & Commercial payers.
08/2013 to 10/2014
Fitter/WelderVigor Fab － Portland, United States, OR
Decipher blue prints and plan work strategies.
Perform tasks in a manner that will boost productivity while maintaining safety standards.
Operating crane systems to move material.
Work with fellow crew members to achieve project goals.
Build modules according to engineering plans.
Constructing structures using a variety of techniques and tools.
Welding and cutting material.
Problem solving and decision making in a high stress environment.
10/2012 to Current
Real Estate BrokerWindermere Community Realty － Portland, United States, OR
Act as an intermediary in negotiations between buyers and sellers over property prices and settlement details and during the closing of sales.
Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Monitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner.
Maintain knowledge of real estate law, local economies, fair- housing laws, types of available mortgages, financing options, and government programs.
Maintain awareness of current income tax regulations, local zoning, building and tax laws, and growth possibilities of the area where a property is located.
Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Generate lists of properties for sale, their locations, descriptions, and available financing options.
Check work completed by loan officers, attorneys, or other professionals to ensure that it is performed properly.
Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
09/2012 to Current
Construction LeadTabor Crest Homes － Portland, United States, OR
Help with the acquisition of land for construction projects.
Evaluate construction methods and determine cost-effectiveness of plans.
Confer with supervisory personnel, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.
Meet with suppliers and subcontractors to obtain bids and select materials.
Determine labor requirements for dispatching workers to construction sites.
Read plans, instructions, or specifications to determine work activities.
Direct and supervise workers.
Schedule the project in logical steps and budget time required to meet deadlines.
Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems.
Perform or help with all phases of construction as need.
05/2006 to 01/2011
Tech ConsultantGE Security － Tualatin, United States, OR
Provide installation techs in the field with tech support and troubleshooting over the phone regarding programming, installations, regulations, and downloading software for security and fire systems.
Inspect installation and study work orders, building plans, and installation manuals to determine materials requirements and installation procedures.
Consult with clients to assess risks and to determine security requirements.
Install, maintain, or repair security systems, alarm devices, or related equipment, follow blueprints of electrical layouts and building plans.
Prepare documents, such as invoices, product manuals, installation instructions, and programming worksheets.
Test and repair panels, circuits and sensors, following wiring and system specifications to help research product failures.
Keep informed of new products and developments.
Provide customers with cost estimates for equipment installation.
Train installation techs on new products.
Business related courses
*Medical TerminologyPORTLAND COMMUNITY COLLEGE － PortlandUnited States
*Oregon Real Estate License