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Spherion - Panasonic Direct Sales Agent Resume Example

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PANASONIC DIRECT SALES AGENT
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Call center metrics decoding aptitude
  • Exceptional workflow management
  • Committed to maintaining data integrity
  • Completed telephone training 
  • Avaya Software knowledge
  • Strong problem solving aptitude
Work History
07/2009 to 04/2011
Panasonic Direct Sales Agent Spherion – Virginia Beach, VA
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 50 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Placed Direct Sales orders 
  • Set up returns
  • Ansewered internet inquires, product information, order stauts VIA E-Mail and telephone
09/2008 to 06/2009
EDS & HP CO. Call Center Rep. Spherion Staffing – Virginia Bch, VA
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.
  • 3rd party Medical benefits Agent
  • Explained Medical benefits
  • Made changes with in elgibility requirments  
03/2008 to 06/2008
Recepionist Hot House Yoga – Virginia Beach, VA
 Assist Customers with class information; class time's, type of class.
Inputting data
Answering inbound calls
Education
2007
High School Diploma:
Pellston High - Pellston, MI
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Resume Overview

Companies Worked For:

  • Spherion
  • Spherion Staffing
  • Hot House Yoga

School Attended

  • Pellston High

Job Titles Held:

  • Panasonic Direct Sales Agent
  • EDS & HP CO. Call Center Rep.
  • Recepionist

Degrees

  • High School Diploma :

Where can I find a Spherion Panasonic Direct Sales Agent resume example in Lac Du Flambeau, Wisconsin ?

This is an actual resume example of a Panasonic Direct Sales Agent who works in the Call Center Industry. LiveCareer has 204640 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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