Personable and dedicated Customer Service Representative with extensive experience in medical environment. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
*Answered all incoming calls, assessed the callers need and routed them to appropriate department.
*Reviewed and maintained charts to ensure completeness and EMR guidelines.
*Obtained all necessary information to facilitate the assessment or admission process in a timely manner.
*Scanned prescriptions and reports into EMR.
*Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
*Distributed work and school excuses to patients as needed.
*Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
*Handled all calls and face-to-face contact with clients in a professional and enthusiastic manner.
*Processed all medical records requests.
*Kept reception area clean and neat to give visitors positive impression.
*Scheduled return appointments and maintained patient charts.
*Initiated contact with all clients to gather required inpatient and outpatient information.
*Provided clerical support to 20 company employees by copying, faxing and filing documents.
*Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock.
*Received and routed business correspondence to correct departments and staff members.
*Performed office related support tasks and clerical functions including disability records.
*Lifted warehouse materials up to 50 lbs.
*Manually transported warehouse materials weighing up to 50 lbs and maintained stamina while standing, sitting, bending and walking for extended periods of time.
*Stacked boxes, pallets and other materials in an organized fashion to maximize productivity and safety.
*Conducted monthly inventories of materials on the work floor.
*Picked products for specific routes according to pick sheets.
*Operated six machines proficiently and in compliance to safety standards.
*Unleaded and loaded items from conveyors, machines, and conveyances.
*Maintain a clean work area by cleaning and sanitizing.
*Carefully packaged finished products and prepared for shipment.
*Monitored alarm systems to detect any unauthorized entries into protected areas.
*Maintained accurate and detailed logs of all events that occurred during each shift.
*Responded quickly and effectively to all security violations and duress alarms.
*Prevented crimes by immediately reported all unusual, unauthorized and illegal activity on the premises.
*Processes and logged accurate and detailed incident reports.
*Responded to calls in both routine and emergency situations.
*Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
*Maintained the custody and control of 70 inmates housed in maximum security unit.
*Searched the building and grounds, living quarters and work areas for contraband.
*Made rounds at specified intervals and conducted head counts and roll calls.
*Conducted routine and emergency head counts.
*Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
*Completed intake paperwork, fingerprints and searches.
*Inspected work sites and crew trucks for contraband, cleanliness and safety.
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