Accountable Retail Associate demonstrating a high level of ownership and initiative. Maintains excellent customer service throughout the sales process. Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements. Offering 35 years experience in sales and management in a retail setting.
Worked as a team member to provide the highest level of service to customers. Demonstrated that customers come first by serving them with a sense of urgency. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.
Arranged items in favorable positions and areas of the store for optimal sales. Displayed the appropriate signage for products and sales promotions. Upheld stock levels and proper pricing for multiple product lines. Established and maintained proper high traffic displays, resulting in increased sales. Assisted in gathering and moving materials and equipment for the assigned displays . Effectively communicated and coordinated execution of planogram's with store management. Printed various labels and tags for all merchandise using a hand held mobile device.
Managed the inventory levels for multiple department's within the store. Including the paint department. Made buying decision's based on sales trends and forecasting. Performed cycle-counts, maintained and updated price signage as well as, performed price changes and ad sets. Provided sales floor coverage for each department during breaks and lunches.
Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Kept current on market and product trends to effectively answer customer questions. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Informed customers about sales and promotions in a friendly and engaging manner. Consulted with customers on the latest styles and trends. Kept the showroom clean and maintained neat, orderly product displays.
Opened and closed the store. Oversaw daily operations of store while Store Manager was away from building. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Completed floor replenishment to guarantee merchandise availability and promote customer satisfaction. Recruited, hired, developed and retained retail talent for the company. Ensured weekly advertising circular was posted to company guidelines.
Opened a new store location and assisted in recruiting and training new staff. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Worked closely with the district manager to formulate and build the store brand.
Completed a series of training sessions to advance from Assistant Manager to Store Manager. Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Reorganized the sales floor to meet company standard's. Addressed customer inquiries and resolved complaints.
Performed function's related to the daily operation's of a retail paint store. Including opening and closing the store. Balancing cash register's at the end of closing shift. Managed a staff of 10 to 15 associates. Responsible for maintenance of facility. Ensured company goal's and expectation's were met.
Responsible for operation of store in Manager's absence. Completed company training to advance to Store Manager. Including,merchandise presentation, customer service and operational function's.
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