Package Handler Resume Example Fedex - Minneapolis, Minnesota

PACKAGE HANDLER

Professional Summary

Personable Customer Service professional offering over 12 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Skills

Exceptional Customer Service
Excellent organization skills
Passion for customer satisfaction
Natural leader
Food service background

Safety and compliance
Visual Displays
Excellent work ethic
Stocking and Replenishing

Work History

11/2020 - CurrentPackage Handler | FedEx - Mahtomedi, MN

Used hand-held scanners and physical logs to accurately track item movements.
Kept storage areas organized, clean and secure to fully protect company assets.
Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
Loaded, unloaded and sorted cargo as part of accurate and efficient shipments.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Removed jams and unblocked conveyor system to maintain flow of goods.
Labeled packages according to instructions provided on work orders.
Checked products for damage or other issues before packing into boxes.
Organized items on racks, shelves and bins to maintain established order.

01/2020 - 09/2020Restaurant Supervisor | Areas USA - Saint Paul, MN

Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
Maintained 100% accuracy rate in regards to financial transactions and oversaw error-free processing of cash, check and credit card transactions.
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
Identified and addressed customer complaints to promote satisfaction and loyalty.
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Coordinated efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.

11/2014 - 09/2019Bartender/Server Shift Leader | James Balentine VFW - Minneapolis, MN

Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Implemented new drink policies, reducing over-pouring by 100%.
Bussed and reset 8-10 tables per shift, working efficiently to keep dining room and work areas clean.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age regulations for alcoholic beverages.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Education

05/2016Saint Paul College - A Community And Technical College, Saint Paul, MNAssociate of Arts

Certifications

Personal Trainer Certificate
Level 1 CrossFit Certificate
Bartender Certificate

Resume Overview

Companies Worked For:

FedEx
Areas USA
James Balentine VFW

School Attended

Saint Paul College - A Community And Technical College

Job Titles Held:

Package Handler
Restaurant Supervisor
Bartender/Server Shift Leader

Degrees

Associate of Arts

Package Handler Resume Example

Resume Score: 80%

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