Chief Nursing Officer with extensive experience in assessment, development and implementation of updated policies, procedures, safety and quality initiatives. Director with extensive experience in ambulatory outpatient areas, including Medical Surgical, Orthopaedic, Emergency Departments and Ambulatory Procedures. Strong Clinical Director experience in inpatient care areas with leading hospital initiatives to increase volumes in specialty surgical procedures and improve patient and staff satisfaction scores. Excellent background in federal and state regulatory agencies and emergency management. Experienced in developing and implementing patient flow initiatives with Emergency Department and inpatient settings. Excellent physicians and EMS partnerships. Committed to excellence in patient care delivery and patient and employee satisfaction.
S July 2009 to February 2013WORK H
Chief Nursing Officer February 2013 to December 2015Burnett Medical Center － Grantsburg, WI
Interpreted and communicated new or revised policies to staff.
Strategically planned methods to achieve operational goals and targets.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Routinely collaborated with department leads to correct problems and improve services.
Managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, team satisfaction, quality index scores and facility maintenance.
Identified process improvements in the day-to-day functioning of departments.
Led initiative for successful Level IV Trauma recertification.
Participated in facility surveys and inspections made by authorized governmental agencies.
Clinical Director, Medical/Surgical/Orthopaedics/Hospice Care Units.
Director Woodwinds Health Campus, HealthEast Care System － Woodbury, MN
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Maintained department rates consistently below hospital goals for vacant positions and targeted personnel turnovers.
Partnered with key physicians and clinicians in developing strategic initiatives for increasing volumes in specialty surgical procedures.
Maintained patient satisfaction scores on Orthopaedic Care Unit at >93% for FY 2010, 2012.
Emergency and Endoscopy Services.
November 1999 to October 2001United Hospital － St Paul, MN
Developed and implemented business plan for expansion of current ED from 18 to 36 beds with oversight of forty-two million dollar construction project.
Partnered in development and implementation of programs with specialty physicians and EMS providers to markedly reduce cardiac and stroke morbidity.
Oversight of electronic medical record implementation in areas of responsibility.
Key contributor to business continuity plan at corporate and site level during Republican National Convention.
Expert in emergency management, HICS implementation.
Developed and enhanced patient flow through Emergency Department and inpatient care.
Diploma : NursingAbbott Northwestern Hospital School of Nursing － St Paul Minneapolis, MNNursing
Bachelor of Science : Health ArtsUniversity of St Francis － Joliet, ILHealth Arts
Master of Science : Healthcare AdministrationUniversity of St Francis － Joliet, ILHealthcare Administration
Patient Care Manager, Emergency Department United Hospital, Allina Health- St Paul, MN Implemented 5 tier triage system. Partnered with community agencies, EMS in development and implementation of hospital domestic violence assessment education program; implemented victim advocacy on site availability 24/7. Partnered with community agencies and EMS in development and implementation of Sexual Assault Nurse Examiner program. Staff/Charge RN, Emergency Department
Presentation: "Orthopaedic Wellness Program: Across the Surgical Continuum and Beyond." National Orthopaedic Nurses Association Annual Congress, San Antonio, TX, May 18, 2013 Past local chapter and Minnesota State Council President, Emergency Nurses Association Provider, Trauma Nurses Core Curriculum, Emergency Nurses Association Certified Emergency Nurse, Emergency Nurses Association, 1986- present Certified Orthopaedic Nurse, National Association of Orthopaedic Nurses, 2011- present Basic Life Support/Advanced Cardiac Life Support, provider Emergency Nurses Association, member National Association of Orthopaedic Nurses, member
LICENSURE areas. Patient Care Manager, Emergency Department United Hospital, Allina Health- St Paul, MN Implemented 5 tier triage system. Partnered with community agencies, EMS in development and implementation of hospital domestic violence assessment education program; implemented victim advocacy on site availability 24/7. Partnered with community agencies and EMS in development and implementation of Sexual Assault Nurse Examiner program. Staff/Charge RN, Emergency Department
Programa San Francisco d'Assis, Lima, Peru, cleft lip, palate, burn revision care for the poor, 2004-2009 Partners for Violence Prevention Board President, St Paul, MN, 2007-2010 Minnesota Disaster Medical Assistance Team (DMAT), United States Department of Health and Human Services, 2008-present Member, Rural Health Committee, Wisconsin Hospital Association, 2015-present Minnesota Board of Nursing license R 078178-5 Wisconsin Board of Nursing license 184349-30
business plan, creative thinking, Endoscopy, facility maintenance, facility
management, financial management, Hospice Care, Director, nursing, Orthopaedics, patient care, patient flow, personnel, policies, problem solving, problem resolution, quality, quality assurance, risk management, safety, strategic, supervisory, surveys, teamwork, Trauma