owner operator resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Entrepreneurial Owner/Operator with 9 years of experience and solid history of Roadside Assistance success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Talented Roadside Assistance, highly effective at enabling operational improvements by successfully overseeing and steering Techs. Expertise includes effective judgment and listening skills as well as in-depth grasp of Roadside operations. Ready to take reins of mechanical operations.

Multi-talented business leader bringing 9 years of experience as successful Roadside Assistance. Strategic problem solver and change manager. Visionary executive able to implement plans that meet current and future needs. Key expertise in automotive industry.

  • KPI management
  • Marketing tactics
  • Labor relations
  • Cost reduction
  • Customer relations
  • Merchandising
  • Territory and account oversight
  • Brake systems knowledge
  • Bay maintenance
  • Gasket replacements
  • Electrical understanding
  • Diesel vehicles experience
  • Calibration understanding
  • Writing work tickets
  • Coolant flushes
  • Communication
  • Problem resolution
  • Time management
  • Decision-making
Owner/Operator, 03/2016 to Current
Lineage LogisticsTar Heel, NC,
  • Led startup and opening of Roadside Assistance business and provided business development, creation of operational procedures and workflow planning.
  • Directed successful turnaround by eliminating over $6000 in debt within one quarter.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Accept incoming calls, dispatch, in correct zipcode, zip code intelligence of Louisville,KY, Southern Indiana.
  • Keep fleet maintenance to date. Performed by owner operator.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Negotiated with Roadside Assistance vendors to gain optimal pricing on Roadside Assistance calls resulting in 15% increase in profit margin.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised driver dispatching, route planning and vehicle tracking for over 5 Roadside Assistance drivers.
  • Accurately and efficiently responded to over 45 daily requests.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled and dispatched over 40 daily roadside assistance calls based on caller locations and available employees.
  • Trained over 15 employees on accurate triaging and dispatching procedures while personally handling 45 daily calls.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Alerted Roadside Assistance of road and weather hazards in real time to accomplish 150 days without driver accidents.
  • Supervised performance of 5 workers with goals of improving productivity, efficiency and cost savings.
Independent Contractor, 02/2013 to 02/2015
Citizens Financial Group, Inc.Amherst, NH,
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Supervised driver dispatching, route planning and vehicle tracking for over 10 Roadside Assistance drivers.
  • Accurately and efficiently responded to over 60 daily requests.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Scheduled and dispatched over 60 daily roadside assistance calls based on caller locations and available employees.
  • Alerted Roadside Assistance of road and weather hazards in real time to accomplish 90 days without driver accidents.
  • Keep up with zipcode knowledge to keep Roadside Assistance provider in the top ranking in Louisville,KY on E.T.A estimated time of arrival.
Maintenance Technician, 01/2011 to 02/2013
Huntington Ingalls IndustriesTampa, FL,
  • Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears.
  • Maintained available parts, tools and materials inventory to respond to issues.
  • Mentored junior maintenance professionals to provide instruction on correct repair procedures.
  • Collaborated with Supervisor to assess organizational equipment performance needs.
  • Designed, fabricated and installed metal upgrades to improve existing equipment.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Performed general maintenance on machinery and equipment to prevent malfunctions.
  • Filled out logs of daily actions using PDF computer tracking system.
  • Carried out repair work on Mack, Kenworth, Peterbuilt, Catipillar equipment, typically returning machines and tools to service within 2-3 hours.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Maintained clear and safe workspace area to meet OSHA standards.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.
  • Used rulers and micrometers to inspect parts to determine changes in dimension requirements.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Inspected Loader, backhoe, for quality and supervised installations to prevent errors.
  • Used electrical drawings to troubleshoot and repair electro-mechanical and other systems.
  • Operated hand and power tools to complete repairs.
  • Maintained compliance with internal and regulatory safety standards, including OSHA
  • Hydraulic pump, hose, PTO, maintenance.
Steel Fitter, 07/2005 to 09/2010
Jeff BoatCity, STATE,
  • Assembled machines and bolted, welded or riveted components to foundation or other structures using hand tools and power tools.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Utilized welding and soldering equipment to join sheet metal components in compliance with blueprints and job specifications.
  • Examined metal stock to meet specifications for job.
  • Inspected each completed fabrication project to verify adherence to blueprint and procedural specifications.
  • Maintained and regularly inspected fabricating machines, hydraulic press brakes and welding equipment.
  • Followed Occupational Safety and Health Administration (OSHA) regulations to promote safe work environment.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Operated fabricating machines to bend and assemble metal components.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Education and Training
High School Diploma: , Expected in 05/1997
North Hardin High School - Radcliff, KY
: , Expected in
Shawnee High School - ,
: Aviation Program, Expected in
Shawnee High School - Louisville, KY

Went back to refresh and to give me a confidence boost, Obtained GED Diploma in 2012. Have credintals in hand.

Willing to be the first in and the last out. Dedication is something that is important to me.

Willing to understand and get along with fellow employees.

  • Promoted from Independent Contractor to Owner operator, in less than 12-months
  • Welding, Stick, Mig, Jeffboat - 05

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Resume Overview

School Attended

  • North Hardin High School
  • Shawnee High School
  • Shawnee High School

Job Titles Held:

  • Owner/Operator
  • Independent Contractor
  • Maintenance Technician
  • Steel Fitter


  • High School Diploma

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