LiveCareer-Resume

owner operator resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer service and Mortgage documents scanning .Microsoft Windows and excel .Encompass knowledgeable,and reliable with also Entrepreneurial owner/operator with years of experience and solid history of retail and real state success . Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Accomplished Business professional offering 2 years of Post closing , Customer service and Mortgage experience. Dedicated to maximizing business efficiency and bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

Skills
  • Microsoft word excel
  • Collections
  • Marketing tactics
  • Customer service
  • KPI management
  • Contract negotiation expertise
  • Encompass
  • Product branding
  • Strategic project planning
  • Project organization
  • Life cycle project management
  • Quality management systems
  • Merchandising
  • Program creation and implementation
  • FHA and VA insuring
  • Customer relations
  • Mortgage insuring
Education and Training
Kaplan College - Columbus Columbus, OH Expected in : Business Economics - GPA :
  • Major in Psychology
  • Major in Business Economics
Experience
Lineage Logistics - Owner/Operator
Ridgewood, NY, 09/2019 - Current
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Set pricing structures according to market analytics and emerging trends.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Led startup and opening of retail business and provided business development, creation of operational procedures and workflow planning.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Analyzed retail client business needs and assisted in determining appropriate resources and strategies.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Performed post-closing checks of mortgage loan documentation.
  • Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
  • Disbursed funds, cut checks and mailed out documents.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Ryder System Inc. - Co-Owner/Operator
Anderson, SC, 05/2015 - 09/2019
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Executed performance reviews to encourage improved productivity for team members.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Managed sales presentations to promote product and brand benefits.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Developed and implemented successful sales strategies to meet business goals.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Determined pricing for products or services based on costs and competition.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Kept records for production, inventory, income and expenses.
Ajinomoto Frozen Foods - Customer Service Representative
Joplin, MO, 07/2018 - 12/2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
Ajinomoto Frozen Foods - Machine Operator
Hayward, CA, 09/2018 - 07/2019
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using [Software].
Mahle - Machine Operator
City, STATE, 02/2016 - 09/2018
  • Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
  • Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Removed and replaced worn machine accessories to keep products within desired tolerances.
Activities and Honors
Skills
  • Microsoft word excel
  • Collections
  • Marketing tactics
  • Customer service
  • KPI management
  • Contract negotiation expertise
  • Encompass
  • Product branding
  • Strategic project planning
  • Project organization
  • Life cycle project management
  • Quality management systems
  • Merchandising
  • Program creation and implementation
  • FHA and VA insuring
  • Customer relations
  • Mortgage insuring
Work History
HOUSE OF KING NITTI, LLC - Owner/Operator
Dayton, OH 09/2019 - Current
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Set pricing structures according to market analytics and emerging trends.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Led startup and opening of retail business and provided business development, creation of operational procedures and workflow planning.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Analyzed retail client business needs and assisted in determining appropriate resources and strategies.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Performed post-closing checks of mortgage loan documentation.
  • Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
  • Disbursed funds, cut checks and mailed out documents.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
PREMIER MEDSPA - Co-Owner/Operator
Dayton, OH 05/2015 - 09/2019
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Executed performance reviews to encourage improved productivity for team members.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Managed sales presentations to promote product and brand benefits.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Developed and implemented successful sales strategies to meet business goals.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Determined pricing for products or services based on costs and competition.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Kept records for production, inventory, income and expenses.
Elizabeth medical center - Customer Service Representative
Dayton , OH 07/2018 - 12/2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
Congra Foods inc - Machine Operator
Dayton , OH 09/2018 - 07/2019
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using [Software].
Mahle - Machine Operator
Dayton , OH 02/2016 - 09/2018
  • Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
  • Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Removed and replaced worn machine accessories to keep products within desired tolerances.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Kaplan College - Columbus

Job Titles Held:

  • Owner/Operator
  • Co-Owner/Operator
  • Customer Service Representative
  • Machine Operator
  • Machine Operator

Degrees

  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: