Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Highly enthusiastic customer service professional with 7 years client interface experience. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.Built customer loyalty by placing follow-up calls for customers who reported any issues. Provided cross training to 15 staff members.
Top 95% of class. Emphasis in Counseling and Interviewing., Dean's List Certificate of Academic Achievement Award, The Blues Project Certificate if Achievement Award, Certificate of Completion Award from Haven Hills Inc. for classroom instruction in Domestic Violence, and the Steve Payne Memorial Scholarship Award. Coursework in Communications and Psychology. Psychology and Sociology coursework. Criminal Justice coursework. Early Childhood Education coursework. Coursework in Health and Human Services. Social Science, Social Welfare and Social Work coursework. Justice and Law Administration coursework. Gerontology classes.
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