Owner and operator of a small business and seasoned Program Manager highly skilled at time management, organizing and managing various size and types of groups and at shifting between various roles within managerial positions. Active and empathetic listener with a passion for helping others.
Expanded clientèle through effective networking and marketing campaigns. Explained program offerings and requirements to clients and answered related questions. Developed policies and best practices for improved service delivery. Implemented established training programs within the community. Kept up-to-date on current trends in the Health and Safety field. Kept up-to-date and accurate records of training and client information. Provided on-site training in the areas of CPR/First Aid/AED, defensive driving, Heat Stress, Cafeteria Safety, and to include a variety of health and safety in-services. Managed groups of as many as 25 students through lecture and guided practice of hands on skills. Worked with clients through the payment process to ensure accurate and timely invoicing.
Managed all administrative aspects of the agency's employee files. Coordinated hiring and discharge procedures for all employees. Explained program offerings and requirements to clients and answered related questions. Represented the agency to government, funding and field sources at meetings and conferences. Addressed program and policy issues, developed best practices and improved service delivery. Kept up-to-date, thorough and accurate employee and training files. Led weekly/monthly/quarterly program management meetings and new employee orientations. Collaborated with team members to identify and accomplish agency objectives. Conducted quarterly and annual reviews of direct reports to State Regulatory Agencies and audit procedures. Evaluated employee performance and offered constructive feedback. Processed all new hire paperwork, background checks, driving history and drug screenings for potential employment.
Child Development and Psychology was the main course study. Graduated Cum Luade and was listed in Whose Who Among American's Dean List every semester with the A and A/B Honor Roll.
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