Owner/Operator Resume Example Company Name

OWNER/OPERATOR

Professional Summary

I am very focused with over twenty-five years of experience, skilled in building patient and insurance rapport to manage accounts and reduce outstanding balances. I am known to be hardworking and energetic with passion for accuracy and efficiency.

I am a dedicated employee eager to fulfill my role in your company bringing many years of superior performance in the financial and medical office landscape. I offer an excellent work ethic and a proactive attitude to contribute immediate value your team by being driven by accuracy and efficiency with a proven history of professional standards.

As an efficient billing professionalm I am productive and diligent with a passion for resolving discrepancies through attention to detail and creative problem-solving. I am well-versed in reconciling past due accounts and effectively executing collection duties with tact and diplomacy. I will be fully committed to my role in this company by aiming to be a positive addition to my work team.

I am well-versed in reconciling past due accounts and effectively executing collections duties with tact and diplomacy. In the 25 years I have had proven success in invoice reconciliation and financial reporting.

Skills

A/P and A/R expertise
Invoicing prowess
Billing statement review
Payment processing
Collections duties
Quickbooks mastery
Problem resolution
Operational improvement
MS Office

Team management
Relationship development
Process improvement
Supervision
Business operations
Project organization
Financial report creation
Database Management

Work History

03/2015 to 12/2019

Owner/OperatorCompany Name – City, State

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Developed key operational initiatives to drive and maintain substantial business growth.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Developed improved records management systems for leases and contracts to improve timeliness of renewal
Input income and expense details into Quickbooks to track business finances and address variances.
Reconciled daily sales, returns and financial reports with Quickbooks.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Maintained up-to-date administrative records to monitor operational conditions.
Applied human resources expertise to optimize hiring, training and performance.
Managed over thirty employees by supervising daily tasks.

09/1988 to 09/2009

Patient Account Manager/Office Administration Company Name – City, State

Accepted payments for medical services and discussed remaining balances with customers to take accounts to zero. Monitoring outstanding invoices and performed collection duties.
Assisted implementing new account and scheduling system, doing all data entry to begin use of new software and system.
Collected data to complete detailed financial reports for the physician and his management group.
Executed billing tasks and recorded information in company databases.
Managed invoicing and payment processing operations.
Reconciled past due accounts achieving 95% reduction in outstanding invoices.
Maintained excellent attendance record, consistently arriving to work on time.
Handled all calls per daily to address patient insurance and billing inquiries and concerns.
Resolved claim problems, improved billing operations and provided exceptional patient support.
Created improved filing system to maintain secure daily accounts received.
Developed rapport with patients and insurance companies to cultivate loyalty and satisfaction.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Processed payment via telephone and in person with focus on accuracy and securing patient privacy.
Purchased all office supplies and equipment.
Handled account payments and provided information regarding outstanding balances.
Led the office team in delivery of OSHA requirements.
Worked with office members to understand needs of patient and provide accurate reporting of daily patient calls to the physician.
Resolved all equipment problems tonimprove office operations and provided exceptional patient support.
Managed quality assurance program, including on-site evaluations and internal audits by the physician's management group.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

09/1987 to 09/2009

Medical Biller, Accounts Receivable, Accounts PayableCompany Name – City, State

Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
Posted payments and collections on regular basis.
Managed billing calendar and scheduled claims for payments.
Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
Communicated with insurance providers to resolve any denied claims and resubmit.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Enforced operational compliance with state and federal laws and JCAHO standards.
Liaised between patients, insurance companies and billing office.
Reviewed outgoing bills for eligibility and accurateness.
Oversaw all billing for Medicaid PCA, waiver and skilled claims, commercial insurance and private pay clients.
Reviewed patient records, identified medical codes and created invoices for billing purposes.
Prepared billing statements for patients and verified correct diagnostic coding.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
Confirmed backup and proper storage of sensitive information in event of data breach or outage.
Trained new employees on multiple medical billing programs and data entry software.
Analyzed medical records to satisfy insurance company mandates.
Maintained current accounts through aged revenue reporting.
Set up and maintained new electronic billing system.
Scheduled patients in Medical Manager System.
Filed and updated patient information and medical records.
Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
Prepared accounts with past due balances of more than 90 days and transferred those cases to collection agency.
Delivered timely and accurate charge submissions utilizing Bradford Scott scheduling and billing software.
Researched and followed up on denied insurance claims.
Assisted patients by determining financial assistance available and setting up payment plans.
Verified proper ICD-9 coding on claims.
Collected payments and applied to patient accounts.
Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Adhered to established standards to safeguard all patients' health information.

Education

05/1977

Diploma: Accounting And Business Management
Martinsville High School - City, State

1986

Diploma: Medical Adminstration
Professional Careers Institute - City

Resume Overview

School Attended

Martinsville High School
Professional Careers Institute

Job Titles Held:

Owner/Operator
Patient Account Manager/Office Administration
Medical Biller, Accounts Receivable, Accounts Payable

Degrees

Diploma : Accounting And Business Management
Diploma : Medical Adminstration

Owner/Operator Resume Example

Resume Score: 80%

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