Upper Level Management Executive with an entrepeneureal spirit with expertise in sales management, marketing, customer service, all while owning and operating my own retail business service company. A natural communicator, teacher and team leader/member. Strong people, leadership, creativity, and organizational skills.
Strategic account development
Strong interpersonal skills
Team building expertise
Proven sales track record
Product training and placement
Upselling and consultative selling
Exceptional customer service skills
Superior communication skills
Staff training and development
Dependable and reliable
Retail inventory management
Conflict resolution skills
Recruiting and interviewing
Owned and Operated The UPS Store over a 16+ year period while achieving Bronze Sales Award the last 14 years ($475,000 + annual sales)
Developed relationships with over 50 House Accounts to help grow the business with a captive audience.
Building business growth through honest relationships and sincere customer service experiences.
Ability to manage and grow sales in a retail environment as well as a manufacturing environment.
Shown a consistent ability to lead in all aspects of a business from ownership, operations, sales, management, purchasing, human resources, and accounting.
?A deep belief that strong customer service is a lost ingredient in today's sales experience, but it is that same customer service that eventually sets you apart from the competition.
10/1999 to Current
Owner/OperatorThe UPS Store - High Point, North Carolina
Took a startup company from the Grand Opening of the store to its present ranking in the top 25% in the South East Region with sales over $475,000.
Shown an ability to maintain long term customer relationships through service, honesty, with a high moral standard and the ability to recruit and train employees with the same mind set.
Consistently tackle the challenging changes in technology as it relates to sales, marketing, and hiring in order to maintain a level of valued service as perceived by the customer and their in-store experience to insure repeat customers.