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Owner/Operator Resume Example

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OWNER/OPERATOR
Executive Profile
Upper Level Management Executive with an entrepeneureal spirit with expertise in sales management, marketing, customer service, all while owning and operating my own retail business service company. A natural communicator, teacher and team leader/member.  Strong people, leadership, creativity, and organizational skills. 
Skill Highlights
  • Strategic account development
  • Strong interpersonal skills
  • Team building expertise
  • Proven sales track record
  • Relationship selling
  • Product training and placement
  • Customer-oriented
  • Upselling and consultative selling
  • Exceptional customer service skills
  • Superior communication skills
  • Staff training and development
  • Dependable and reliable
  • Retail inventory management
  • Store operations
  • Exceptional leader
  • Conflict resolution skills
  • Sales professional
  • Recruiting and interviewing
Core Accomplishments
Owned and Operated The UPS Store over a 16+ year period while achieving Bronze Sales Award the last 14 years ($475,000 + annual sales)
 
Developed relationships with over 50 House Accounts to help grow the business with a captive audience.
 
Building business growth through honest relationships and sincere customer service experiences.
 
Ability to manage and grow sales in a retail environment as well as a manufacturing environment.
 
Shown a consistent ability to lead in all aspects of a business from ownership, operations, sales, management, purchasing,  human resources, and accounting.
 
?A deep belief that strong customer service is a lost ingredient in today's sales experience, but it is that same customer service that eventually sets you apart from the competition. 
Professional Experience
10/1999 to Current
Owner/Operator The UPS Store - High Point, North Carolina
 
Took a startup company from the Grand Opening of the store to its present ranking in the top 25% in the South East Region with sales over $475,000.

Shown an ability to maintain long term customer relationships through service, honesty, with a high moral standard and the ability to recruit and train employees with the same mind set.
 
Consistently tackle the challenging changes in technology as it relates to sales, marketing, and hiring in order to maintain a level of valued service as perceived by the customer and their in-store experience to insure repeat customers.
 

 
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01/1993 to 07/1999
Sales Manager, Assistant Plant Manager, Board Member MSI Products - Loudon, Tennessee
 
Directed sales/marketing endeavors and involved in overall plant operations for a small privately help metal stamping/tool & die business ( 4.0 million sales).
 
Served a company spokesperson in all public forums and sales negotiations.
 
Perfected a more competitive quotation system based a Value Chain Management and Activity Based Costing.
 
In charge of marketing a startup location with new corporate brochures to market all divisions with one common sale tool.
 
Directed initial plant startup with management responsibility for hiring, directing training, and supervising hourly employees and office staff.
 
Developed initial marketing plan for new division which grew monthly sales from $17,000 to $166,000 in the first year to over $4 million after seven years.
 
?
01/1990 to 12/1992
Vice president and Co-owner Clean Sweep Court Care - Atlanta, Georgia
 
Refined a sales/marketing plan to market a new preventative maintenance concept to be sold in conjunction with retail catalog products to the tennis community.
 
Assisted in all company departments including sales, personnel, accounting, customer service, installations and daily operations.
 
Customer based included large country clubs, private tennis courts and HOA subdivisions.
 
Involved from concept to design of several prototype products for the tennis court industry.
?
01/1988 to 12/1989
Assistant Zone Manager/ Sales Representative BIC Corporation - Atlanta, Georgia
 
Achieved a 25% increase in sales , the largest in the South East.
 
Customer base included both Large and Small Retail Chains as well as Wholesale job shops.
 
Supervised and trained new retail sales associates in proper selling and merchandising techniques for the greatest exposure in lighters, shavers, and office supplies.
09/1985 to 12/1988
Assistant Store Manager, Assistant Buyer, and Manager t\Trainee Hartmarx Specialty Stores (Zachary) - Atlanta, Georgia
Education
1985
BA, Communication/Public Relations University Of Georgia - Athens , Georgia
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Resume Overview

Companies Worked For:

  • The UPS Store
  • MSI Products
  • Clean Sweep Court Care
  • BIC Corporation
  • Hartmarx Specialty Stores (Zachary)

School Attended

  • University Of Georgia

Job Titles Held:

  • Owner/Operator
  • Sales Manager, Assistant Plant Manager, Board Member
  • Vice president and Co-owner
  • Assistant Zone Manager/ Sales Representative
  • Assistant Store Manager, Assistant Buyer, and Manager t\Trainee

Degrees

  • BA, Communication/Public Relations

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