Systems Administrator with over 12 years experience. Proficient at explaining complicated technical concepts to users of varying degrees of technical understanding, as well as managing varying levels of personnel. Expert level, active experience in Microsoft Server and Windows based environments.
Advanced Knowledge of:
Manage the day-to-day tactical and long-term strategic activities within my consulting company. Work alongside management of national brands (Wal-Mart, Shell, BP, Kohl's) to provide superior supplemental assistance to large IT teams on projects of varying size and scope.
Troubleshot and resolved Internet connectivity and general software and hardware issues.Identified product problems and strengths and collected data on the customer experience.Gathered and analyzed market information and used findings to define product strategy.Delivered detailed feature road maps that included action items and project targets.Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.Managed the 9-person local IT team, allocating resources to ongoing projects and enforcing deadlines.Added user accounts, troubleshot issues with users and monitored usage on the printing management system.
Traveled globally as Lead Tech on SAMS-I.E. Army contract. Supervised technical personnel in conversion of SQL/Oracle data from ULLS to SAMS systems. Taught 40 hour Systems Administration course to military and civilian personnel on every engagement.
Ensured inventories, material control, accounting and supply records are properly maintained; Maintained stock locations and administer documents control procedures; ensured all maintenance historical records are maintained in both ULLS-G and SAMS 1 systems; responsible for the health and welfare of soldiers.
Emphasis in Network Administration and Systems Engineering
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